

"AI powered patient experience intelligence for healthcare payers and providers"
PEP Health transforms unsolicited patient feedback from across the web into validated, real-time experience intelligence. Using healthcare specific natural language processing, the platform analyses millions of online patient comments to produce metrics that predict regulatory outcomes, benchmark care quality, and identify operational gaps months before traditional surveys. Healthcare payers and providers use PEP Health to track performance, strengthen network quality, protect Star Ratings, and improve patient trust. Validated against HCAHPS and Medicare Advantage measures, the platform delivers actionable insights within 24 hours, capturing patient voices that surveys miss.


26
Team Members
2018
Founded
Digital Health
Sector
Hybrid
Work Environment
A healthcare system where every patient voice shapes better care and every provider has real time insight into patient experience and trust
Empowers healthcare organisations to listen to authentic patient voices at scale by translating unsolicited feedback into real-time, validated experience intelligence that drives measurable improvements in care quality and patient outcomes