LEARNING & DEVELOPMENT - TECHNICAL TRAINER

Deliver impactful technical training that supports system onboarding, strengthens digital confidence, and keeps learning fresh and effective.

Role Details
Hours: 35 hours per week
Shift pattern: Monday - Friday 09:00-17:00 but flexible to business needs
Salary: up to £29,000 per annum
Location: Hybrid New Milton (flexible to business needs)
Start Date: May/June 2026

Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

Appello Perks

• 161 hours holidays pa plus bank holidays
• Discounts on groceries, shopping, holidays, insurance, and restaurants
• 24/7 employee assistance programme with an easily accessible app
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Free on-site parking

Experience & Background
You bring hands‑on experience supporting onboarding and upskilling for digital systems, paired with the ability to create clear, user‑friendly technical documentation. Experience delivering or developing technical training—particularly in technology‑enabled, telecare, or healthcare environments—is a big plus.

Technical Capability
You have practical working knowledge across at least three core technical areas, such as:

• Networking
• Telecommunications
• Connectivity
• Telecare protocols
• SIP
• ITSM tools
• Secure VPN technologies

Skills & Ways of Working
You’re an engaging communicator and confident facilitator with a strong customer‑centric mindset. Highly organised and detail‑focused, you balance accuracy with approachability and remain resilient when juggling priorities in a fast‑moving environment.

Learning & Development Mindset
You understand how adults learn and enjoy designing training that’s engaging, inclusive, and effective. Familiarity with LMS platforms and digital learning tools is desirable, along with a curiosity for new learning technologies and innovative ways to improve knowledge sharing.

The Role
You’re passionate about helping people feel confident using technology. Partnering closely with the Technical L&D Partner and operational teams, you deliver practical, impactful technical training while feeding back insights to continuously improve learning across the organisation.

Key Responsibilities

• Identifying skills gaps and turning them into clear, engaging development pathways.
• Training delivery in person, virtual, or digital from Day 1 onboarding to refresher sessions.
• Managing learning content within an LMS and exploring innovative tools including AI.
• Acting as the subject matter expert for technical learning and digital adoption.
• Supporting system rollouts and transformation initiatives through clear training.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.