Technical Training Lead - Telecommunications

DEVELOPMENT OPPORTUNITY
We’re looking for an experienced telecommunications engineer who wants to transition into training. You’ll bring the technical expertise – we’ll develop your coaching and training skills.

Hours: 35 hours per week
Shift pattern: Monday - Friday 09:00-17:00
Salary: Up to £40,000 per annum
Location: Hybrid - New Milton - Varies dependant on business needs
Training: Onsite for the first 2 weeks
Start Date: June/July 2026

Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

This role is a UK based role and any hybrid/remote work must also be within the UK. For this role, you need 5mpbs upload and 15mpbs download internet speed.

Appello Perks

• 175 hours holiday pa plus bank holidays
• Private Medical Insurance - Personal Cover
• Discounts on groceries, shopping, holidays, insurance, and more
• 24/7 employee assistance programme
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Free on-site parking

ROLE OVERVIEW
Own and develop technical capability across the organisation, shaping how people learn, use, and adopt our systems and digital tools.

What You’ll Do

• Design and deliver hands‑on technical training across systems and platforms
• Build role‑based technical upskilling and onboarding pathways
• Translate technical change into clear, practical learning
• Partner with IT and business teams to align training with system updates
• Create concise training guides and digital content
• Measure learning impact and continuously improve

Training & Enablement

• Deliver engaging in‑person and virtual training
• Lead Day 1 system onboarding and ongoing refreshers
• Adapt content for varying technical levels and learning styles

Expertise & Leadership

• Act as the technical learning SME
• Line manage and coach L&D trainers
• Support projects and digital change with strong user adoption

ABOUT YOU
You're someone who’s passionate about developing others, confident with digital systems, and ready to help our teams thrive in a fast‑moving technical environment. You combine solid technical understanding with great communication skills - and you’re driven to make learning accessible, engaging, and effective.

YOUR EXPERIENCE
Practical Technical Experience
You will have hands‑on experience in at least three of the following areas and feel confident explaining, demonstrating, and supporting them in real‑world environments:

• IP Addressing & Networking: Setting up and troubleshooting IP networks
• Telecommunications: Working with digital communications systems
• 4G / 5G Connectivity: Supporting connected devices and diagnosing performance issues
• Telecare Protocols: Working with alarm formats and digital standards
• SIP / VoIP Technologies: Hands‑on experience with call setup and signalling flows
• ITIL Processes: Applying incident, problem, and change management
• ITSM Tools (e.g. Freshworks): Using ticketing systems and managing workflows
• VPN Technologies (L2TP/IPsec, PPTP): Configuring and supporting secure remote access

Essential:

• Ability to create clear, user-friendly technical guides and materials
• Experience creating guides for technical knowledge retention

Desirable:

• Technical related qualifications (eg ITIL, Comp TIA Network+, Cisco CCNA)
• Training qualifications (TAP, Train the Trainer, etc.)
• Experience working with Learning Management Systems (LMS)
• Experience developing digital learning content
• Experience delivering technical training in a telecare, healthcare, or TEC setting

Skills & Knowledge

• Excellent communication and facilitation skills
• Analytical mindset with strong problem‑solving ability
• Customer‑centric approach
• High levels of organisation and accuracy
• Resilience, adaptability and a calm approach under pressure

Bonus knowledge:

• Adult learning principles
• E‑learning authoring tools (Articulate, Rise, etc.)
• Understanding of telecare systems, assistive tech, and digital platforms

Personal Attributes

• Clear, concise communicator who can tailor content to different learners
• Self‑motivated, proactive, and committed to continuous improvement
• Able to give constructive feedback in a supportive way
• Resourceful, independent, and able to raise standards when needed
• Passionate about learning and development
• Innovative thinker who embraces change with positivity

READY TO APPLY
If you are interested in this role please Apply via the company portal.

OTHER INFORMATION
This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.