Investigation Engineer - Medical Devices

About BD
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description
As Investigation Engineer - Medical Devices you will focus on investigating customer complaints related to medical devices and ensuring timely resolution in line with regulatory and quality standards. You will work on root cause analysis, product testing, and clear documentation to improve customer experience and compliance.

Responsibilities

• Manage receipt, processing, and evaluation of complaint-related products and samples
• Conduct investigations into customer experiences and communicate findings across teams
• Perform root cause analysis and formal product testing on infusion devices
• Document investigation results and conclusions in the complaint handling system
• Analyse complaint trends and identify opportunities for process improvement
• Recommend corrective and preventive actions based on investigation outcomes
• Collaborate with engineering, manufacturing, and quality teams to address issues
• Ensure compliance with regulatory requirements and internal quality standards

Preferred Requirements

• Engineering degree or HND/HNC in Electronic or Mechanical Engineering, or a minimum of two years of proven experience in an engineering role within the medical device, pharmaceutical, or related industries
• Skilled in failure analysis and problem-solving for electromechanical devices
• Proficient in Microsoft Office Suite with strong reporting skills
• Comfortable working independently and collaboratively in a fast-paced environment
• Detail-oriented with ability to manage multiple investigations accurately
• Strong communication skills for clear written and verbal updates

Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.