Manager Automation & Clinical Software Solutions

About Beckman Coulter Diagnostics
At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world.

The Role
The Automation & Clinical Software Solutions Manager will have responsibility to lead and oversee one (Team 2) of the regional Workflow & IT Solutions EMEA Customer Service teams in the EMEA Region delivering end‑to‑end complex solution installations and transition to the customer Go-Live ensuring no disruption in the customer satisfaction. You will be joining a dynamic team of accomplished business leaders who share a passion for competing through an entrepreneurial approach in a multi-billion dollar marketplace.

In this role, you will have the opportunity to:

• Lead, mentor, and develop a team of Specialists across Hardware, Application Workflow, and Clinical IT domains for seamless integration of all solution components.
• Plan and monitor resource allocation and workload distribution to ensure efficient execution of multiple parallel installations and support, mitigating risks and resolving issues.
• Drive customer satisfaction by guaranteeing a smooth installation experience and effective Go-Live.
• Develop and maintain installation processes, documentation, and best practices to ensure consistency and operational excellence.
• Track performance metrics, analyze operational data, and implement improvement initiatives.
• Partner with Sales, Project Management, Local Service, Local Application Specialists to ensure readiness and successful project outcomes.
• Collaborate with other regional teams and global teams to share knowledge, share resources, align on standards, and implement new tools or technologies.

The essential requirements of the job include:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field; Master’s preferred.
• 5+ years in solution delivery of Automation/IT services, leading complex team, preferably multicultural distributed teams across EMEA.
• Proven experience with complex installations (integrations, networking, security, data migration) and customer support operations.
• Familiarity with security frameworks (e.g., ISO 27001) and EMEA data/privacy regulations (e.g., GDPR).
• Fluency in English and at least one of the big EMEA languages (Spanish, Italian, German or French).

Working Conditions:

• This role is REMOTE based in UK area London, Manchester.
• Willingness to travel across the customer service assigned (up to 50-70%, depending on portfolio and go‑live schedules).

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.