Senior Analyst Technical Support

Job Description
The Senior Analyst Technical Support is responsible for the onsite implementation of large automation projects.

About the Role
This position reports to the WITS Manager and is part of the European WITS Team located in United Kingdom working remotely to cover European Region.

Key Responsibilities

• Be responsible for planning and installation of Complex Automation Systems across Europe
• Provides technical support by diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• Highest level of problem escalation. May be responsible for developing and conducting technical training for product lines.

Essential Requirements

• Bachelor’s degree in Electrical or Electronic Engineering, Mechanical Engineering, or a related field. A Master’s degree is preferred.
• Minimum of 3-5 years of experience in hardware engineering, with a focus on automation systems with proficiency in hardware design and CAD software.
• Proven experience in the diagnostics industry or a related field.
• Strong technical skills in hardware design, development, and integration with excellent problem-solving and analytical abilities.
• Strong communication and interpersonal skills.

Travel and Physical Requirements

• This position is Remote based and will require travel to work on customer sites and in other company locations. Ability to travel – 80 % travel, overnight, within territory or locations to include some potential travel across Europe
• Must have a valid driver’s license with an acceptable driving record
• Ability to lift, move or carry equipment

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