Title: Credit Customer Recoveries Advisor
Location: Chandlers Ford/Hybrid
Salary: £27,976
Hours: Monday-Friday, 40 hours per week
Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.

Are you a great communicator with a solution focused mindset? Do you have experience working within a credit control or similar environment? If so, we have a great opportunity for you to join our Credit Risk team as a Credit Customer Recoveries Advisor.

What does this role involve?
As part of the credit risk team, you will be working with our customers who have not made their bill payments. You’ll take incoming calls, as well as making outbound calls, to work out and agree a payment plan with the customer. Our customer base is both domestic and commercial, so the ability to build rapport quickly with a variety of people will help you be successful.

Day to day, you will;

• liaise with internal and external stakeholders;
• ensure customer records are kept up to date;
• complete any queries within agreed SLA’s.

Who are we looking for?
The ability to interpret, sometimes complex, data is needed, as is the ability to multi-task. You will need to be resilient and remain professional. You will have excellent written and verbal communication skills, alongside a passion for delivering exceptional customer service.

What we can offer you

• Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements.
• Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals.
• Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas.
• Time off – we give our staff access to 25 days annual leave plus bank holidays.
• Wellbeing – we give access to the partnered Unmind App for mental wellbeing.
• Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations.
• Employee Assistance Programme – giving you access to a dedicated GP line, counselling support, legal and financial advice.
• Exclusive packages – discounted offers for home Sky TV and broadband packages.
• Giving back - we offer all our staff a paid volunteering day every year.
• Death in service – we pay three times your annual salary to your designated next of kin.
• Pension – we contribute 4% of your salary when you contribute 5%.

About Us
We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household. Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.