Commercial Relations Account Manager
Location: Head Office - London
Salary: Up to £44,000.00 per annum
Employment Type: Full Time & Permanent

We have an opportunity for a Commercial Relations Account Manager to join their team of staff in the Insurance department. This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties of this role include:

• Build and maintain effective working relationships with private medical insurers (PMIs), hospitals, consultants and internal stakeholders.
• Act as a key point of contact for insurer operational and contractual queries
• Support internal and external audits relating to insurer agreements, billing and network arrangements.
• Support the implementation and maintenance of insurer agreements, payment schedules and network arrangements.
• Investigate and resolve operational queries relating to insurer agreements, billing, network participation and reimbursement.
• Support resolution of insurer escalations, invoice queries and contract-related issues.
• Support the Commercial Relations Manager with contract renewals, pricing reviews and commercial submissions.
• Assist in the preparation of financial and operational information required for insurer negotiations.
• Maintain accurate records, trackers and reporting relating to insurer agreements, network activity and operational performance.
• Analyse operational and financial data to identify trends, issues and opportunities for improvement.

Applicants should meet the following criteria:

• Experience in a commercial, account management, healthcare administration, billing or customer relationship environment.
• Experience managing multiple stakeholders and building effective working relationships.
• Experience working with contracts, service agreements or operational processes.
• Strong analytical skills with the ability to interpret complex data and identify solutions.
• Experience investigating and resolving operational or financial queries.
• Excellent organisational skills with the ability to manage competing priorities and deadlines.
• Strong attention to detail and commitment to data accuracy.
• Effective communication and influencing skills, both written and verbal
• Experience using business systems and reporting tools.
• Experience within the healthcare sector is preferred but not essential

Salary & Benefits

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: Apply via the company portal