Professional Services Consultant Lead (ICE)

Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. Operating across more than 30 countries, Clinisys expects all colleagues to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve.

Job Summary

• Accountable for Domain performance and Professional Services Consultants, embedding consultancy principles and driving growth, utilisation, and profitability.
• Align leadership strategy and vision with customer expectations and team delivery to ensure high‑quality engagements.
• Develop long‑term customer relationships, grow revenue, plan for Domain growth and profitability, and promote Consulting strategy.
• Manage Domain Professional Services Consultants to deliver Clinisys LIMS implementations across Trusts and other organisations.
• Act as the clinical/technical reference point for the Domain and support functional product development.
• Maintain up‑to‑date knowledge of laboratory regulations, practices, products, and technologies within pathology.

Responsibilities

• Exercise sound judgement in commercial and personnel matters; demonstrate strong stakeholder management and leadership engagement.
• Ensure consultants understand customer requirements from the PID and Sales design documents.
• Lead consultants in analysing customer workflows and configuring Clinisys products accordingly.
• Manage individual and team performance to meet utilisation targets and address underperformance.
• Contribute to software development through customer‑driven recommendations.
• Deliver pathology key‑user training as required.
• Provide regular management reports and maintain project trackers.
• Identify efficiency opportunities and lead process improvements.

Line Management

• Plan and agree resourcing with Project Managers and balance workload across the Domain team.
• Create personal development plans and coordinate training materials.
• Approve timesheets, leave, and expenses; conduct regular 1‑2‑1s and annual appraisals.
• Lead recruitment of new consultants and manage formal performance/disciplinary processes.

Knowledge, Skills, Abilities

• BMS 2 status in the UK Health sector.
• Experience leading a team within IT or software provider organisations.
• Working knowledge of AI technologies and ability to apply AI tools to improve processes.
• Strong motivational skills, resilience, and excellent communication across technical and non‑technical audiences.
• Ability to create and deliver executive‑level reports and presentations.

Education and Experience

• Bachelor’s degree.
• Experience in IT or software implementations.
• Moderate project management experience desirable.

Clinisys is an equal opportunity employer. As part of our onboarding process, all new employees will be required to travel to the office on their first day of employment for identity verification and equipment collection.