Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. Operating across more than 30 countries, Clinisys expects all colleagues to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve.

Role Description
The Solution Architect Team Manager works within the Professional Services organisation, with the primary focus being on management and leadership of the Solution Architect team. The role ensures that target operating models and budgetary requirements are met via an ongoing focus on utilisation, productivity, and resource management processes.

Responsibilities
Line Management

• To work with and follow the guidance of the Technical Services Manager.
• To work alongside the Principal Solution Architect.
• To perform a line management function for the Solution Architect (SA) team for which you are responsible.
• Lead on the critical HR functions, recruitment, retention, performance management, training and development, in conjunction with our HR partners.
• Provide leadership, mentoring and guidance to the Solution Architects.
• Hold regular 1-2-1 meetings with the Solution Architects.
• Ensure there are appropriate meetings within the SA team to ensure good communication.
• Ensure sufficient face to face meetings are scheduled and required to ensure effective communication and team building.
• Co-ordinate the training of and training material for, Solution Architects.
• Authorising timesheet tasks/leave/overtime and expenses.
• Plan and agree resourcing with Project Managers with a view to driving projects forward.
• Ensuring the maintenance of the skills matrix for each SA team member.
• Involvement in projects that are designed to improve the efficiency and agility of the professional services function.

AI Responsibilities

• Identify and assess opportunities where AI and machine learning can improve operational efficiency, decision-making, or user experience.
• Assess risks associated with AI usage, including data quality, bias, model transparency, and operational impact.
• Drive AI adoption and improvement within the Solution Architect team by ensuring focus on AI usage in all possible areas.
• Stay informed on emerging AI capabilities and tools, advising on practical, value-driven adoption.

Resource Management

• Play an integral part in implementing and supporting the delivery of work allocation processes, building and maintaining tools.
• Forecasting, planning and day-to-day deployment of Solution Architects to matters.
• Monitoring utilisation and billable activity for all SA team members on a daily/weekly/monthly basis.
• Championing the use of alternative resources including utilising support at other offices.
• Maintaining information on staff movements, monitoring of joiners, leavers, and annual leave tracking.
• Challenge requests appropriately and manage potential resource escalations.
• Data analysis and reporting of forecasted capacity, utilisation, resource availability, and skill sets.
• Drive updates to CliniSys’ Delivery Operating Model (known as the “method”).
• Build strong relationships with the other technical teams, project managers and programme managers/directors.
• Update and report on capacity planning for future workforce planning.
• Support Project Managers and the PMO to consolidate and update project finances.

Knowledge, Skills & Abilities

• Personable, with the ability to build strong working relationships with colleagues at a senior level.
• Committed and highly motivated organised individual, capable of working independently.
• The ability to work under pressure and deliver quality outputs to tight deadlines.
• Solid understanding of project methodologies, tools and techniques, including planning, RAID and change management.
• Commercial and risk focussed with good operational business acumen.
• Ability to influence resource management through presentation of information to C-suite level.
• Strong stakeholder management capability.
• MS Office skills, Outlook, Word, SharePoint and MS Teams.

Required Experience & Education

• Significant proven experience (5 years or more) in a management/leadership position.
• Some degree of technical knowledge/background.
• Demonstrable track record of effective formal HR management.
• Demonstrable formal management training or equivalent middle management experience.
• Experience within an IT or healthcare provider organisation preferred.
• Understanding of Pathology LIMS systems and their use.

This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. As part of our onboarding process, all new employees will be required to travel to the office on their first day of employment for identity verification and equipment collection.