About Eucalyptus
We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians.

About The Role
Building the world’s largest digital healthcare company means lots of exciting challenges. The Strategy & Ops Manager will work on the most pressing projects in our function, acting as a ‘swiss army knife’ and reporting to the Head of Patient Operation. You will work closely with leaders in our business across different sites and complete strategic analysis, collaborate with clinical, operations, product and growth to execute on key initiatives, and be a thought partner to the leaders you work with.

What You'll Do
You will own a portfolio of high-impact initiatives (typically 2+ at a time) that materially improve patient outcomes and drive meaningful business value for Juniper/Eucalyptus. This is an outcomes-first role: you’ll be accountable for moving core metrics like retention, LTV, patient effort, CSAT/NPS, speed to resolution and contribution margin, not just delivering projects.

Build a category-defining Patient Operations engine:

• Own the end-to-end retention and experience roadmap for the highest-leverage patient journeys, identifying where trust breaks and redesigning journeys to reduce friction and increase long-term adherence
• Translate patient + commercial problems into clear hypotheses, measurable success metrics, and an execution plan that ships improvements fast and compounds over time
• Drive step-change performance in our operating model (triage, QA, macros, knowledge base, escalation paths), reducing repeat contacts and backlog while improving patient confidence and resolution quality
• Define and operationalise world-class service levels (SLAs), staffing models, and capacity plans across peaks, new launches and campaign periods
• Partner with Product/Engineering to build operational platform capabilities (automation, self-serve, workflow tooling, dashboards) that reduce patient effort, improve quality, and lower cost-to-serve
• Work cross-functionally with Clinical Ops, Pharmacy, Supply Chain/Fulfilment and Growth to resolve systemic issues that harm patient experience

Drive stakeholders to decisions and shipped outcomes:

• Build business cases that quantify patient, revenue, and margin impact; influence prioritisation so the team invests in the highest-return work
• Lead cross-functional delivery end-to-end: align scope, success metrics, dependencies and milestones; drive trade-offs; unblock teams; and hold a high bar for pace and quality
• Create clarity in ambiguity: define the “what” and “why,” then build the operating cadence and accountability to make it happen

Be a strategic owner for Patient Operations leadership:

• Act as a thought partner to Patient Ops leaders on operating model, ownership, escalation governance, and workforce strategy as we scale across markets
• Work with Analytics to build a measurement system that links patient experience to business performance and turn insights into prioritised roadmaps

About You
Experience & Background

• 5+ years in high-velocity, high-ownership environments - preferably including some time in consulting/banking and 1-2 years in an strategy or operations role at a start-up
• Exceptional problem solver with structured thinking - can break down ambiguous challenges, generate hypotheses, and test them systematically
• Hands-on - not afraid of ‘rolling up the sleeves’ and getting the nitty gritty done to move projects forward
• Strong communication and execution focus - able to present complex ideas clearly and drive projects forward with incomplete information
• Product sensibility - understanding of how to design things people want, whether through formal product experience or adjacent roles
• High agency and comfortable with ambiguity - takes ownership, finds solutions, and thrives when priorities shift and new challenges emerge
• Business acumen & big-picture thinking — can connect day-to-day work to the wider business context

Bonus Points

• Healthcare or regulated industry experience
• Experience building propositions or products that drive behaviour change
• Previous startup or scale-up experience

Why Join Eucalyptus?

• Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly
• You’ll be supported to accelerate your career - Regular feedback, professional development budget & leave
• You’ll work with others who are incredibly passionate about what they do
• Your own stake in the business with our employee options program
• A monthly wellness allowance
• A yearly personal development budget and 3 extra days of leave
• 25 days holiday + bank holidays with an enhanced parental leave policy
• A fun office with regular socials including after school sport, clubs, cycle kick offs and seasonal parties
• Your own MacBook and more!

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.