Company Description
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them.

THE POSITION
Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing.

Location: Home office based (Remote)
Working Hours: Europe working hours between 8am-6pm CET Mon-Fri

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing.
• Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
• Disseminate drug information either verbally or by written correspondence.
• Identify adverse events and product complaints during interactions with customers.
• Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs.
• Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting.
• Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
• Coordinate processes necessary for responding to quality-related complaints involving Quality Assurance and Regulatory Affairs.
• Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
• Medical Writing and miscellaneous projects including market and competitive product research.
• On-call responsibilities on an as assigned basis.

EXPECTATIONS OF THE JOB

• Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Call Centre.
• Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre.
• Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

• Education: Life Sciences or healthcare degree or equivalent.
• Experience: Strong clinical background and excellent verbal/written communication skills.
• Language: English C1 level is obligatory. In addition to mother tongue fluency in French is essential.
• Strong translation skills.

PREFERRED QUALIFICATIONS

• Education: Pharma D / M Pharma but other degrees such as BSc. or MSc. in Pharmacy also considered.
• Experience: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
• Technology: Computer proficiency in Microsoft Word, Excel, and Medical Information Management Systems or Safety Databases.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry.