Patient Support
Commercial & Operations

Location: Cambridge (UK)
Type: Full-time

If this sounds like something you'd enjoy, email join@flok.health with your CV & a cover letter, or apply via our contact form.

The Role
We're looking for an empathetic, organised people person who wants to have a real impact on the lives of our patients. You'll support our NHS patients throughout their treatment journey with us, and work closely with our clinical team and NHS partners to deliver care pathways we can all be deeply proud of. We're significantly scaling the volume of our NHS services, and you'll be at the heart of that growth as the main patient contact for everything non-clinical.

You'll be responsible for:

• Working closely with our clinical team, with ownership of our patients' non-clinical questions and needs
• Speaking to patients over the phone, in-app messaging, and email to answer questions, and provide support, information and reassurance throughout their care journey
• Facilitating referrals to and from our NHS partner providers
• Working with our software team to provide technical support and troubleshooting for patients
• Collating patient feedback to help us improve and grow our product and service offering
• Working with our Operations Director to design and improve processes, and develop efficient approaches for delivering an exceptional patient experience at scale

This role does not have a specific qualification requirement, but we'll look for how you've demonstrated brilliant customer service in whatever you've done previously, alongside a passion for impact. We're a rapidly growing startup so you'll need to thrive in a fast-paced environment, have infectious energy and enthusiasm, and care deeply about making exceptional healthcare available to everyone that needs it.

What We Offer

• Challenging work at the frontier of AI-native healthcare
• In-person collaborative culture in a beautiful work space in the Cambridgeshire countryside
• An onsite gym and digital health subscription of your choice
• Early stage equity with employee-friendly terms (via an EMI scheme)
• Comprehensive medical coverage (including dental and optical) and life insurance
• Optional remote working on Wednesdays, with an annual allowance of 10 extra remote days
• Desk setup allowance for your favourite keyboard / mouse / whatever!
• Monthly team feasts (and the BBQ is used most days)
• A fast paced work environment geared towards excellence and professional growth (with annual training budget)
• A chance to have a big impact in a small team transforming care and outcomes at population scale

About Flok
More than **a billion people** a year suffer unnecessarily from conditions like MSK pain, where the right treatment approach is well-established but undeliverable at scale. We're changing that. Our team has deep expertise across clinical, engineering, and regulated AI, has a track record of healthtech innovation, and is backed by top VCs and multiple unicorn founder angels.

Flok Health is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.