Our Vision
Our vision is a new category of habit-forming healthcare globally; one that is patient-centred, predictive, and intrinsically scalable. We're a digital-native healthcare provider, using personalised video streams to deliver treatment pathways at population scale, with transformative economics. By personalising each patient's interaction in real-time, we deliver world-class medical treatment in an engaging consumer experience.

The Role
We’re building a new category of healthcare - one that’s patient-led, predictive, and designed to scale. As a digital-native provider, we deliver care through personalised video experiences that adapt to each patient and create the feeling of one-to-one care, without the need to leave home. For a product designer, this means going beyond screens. You’ll shape how care is experienced end-to-end: designing systems that drive engagement, support behaviour change, and make high-quality treatment accessible at scale. You’ll join as the second designer, working alongside the Design Lead. Together, you’ll own design across the product—expanding it to a wider patient base and new conditions, while improving the internal tools our clinicians rely on to deliver exceptional care. You’ll play a key role in shaping how design shows up as the company scales. Some of the work is polished and user-facing. Some is messy and internal. All of it matters.

What you’ll do

• Design solutions to clinical challenges, including patient engagement and adherence to in-app care programmes
• Improve internal efficiency by designing tools used by clinicians and other staff to deliver care
• Evolve and maintain our design system across devices, platforms, and accessibility needs
• Distill patient and clinician feedback to uncover unmet needs and opportunities
• Contribute to broader design work, such as brand direction, website updates, video, and ad hoc projects

About you

• 5+ years of product design experience, ideally in a tech or startup environment
• Strong proficiency in Figma and Adobe tools; you experiment with AI tools (e.g. Claude Code) to improve your workflow
• You take ownership and move things forward, balancing thoughtful craft with speed
• Experience designing complex products from the ground up
• You have empathy for the end-user and love championing their needs
• Comfortable contributing across product, web, and visual design when needed
• Able to work with ambiguity and make progress without perfect clarity

Bonus Points for

• Motion design experience
• Some front-end knowledge or familiarity with modern prototyping / vibe-coding tools
• Solid understanding of accessibility standards and inclusive design

What We Offer

• Interesting and challenging work
• In-person working from a beautiful work space in the Cambridgeshire countryside
• An onsite gym
• A digital health subscription of your choice
• Early stage equity with employee-friendly terms (via an EMI scheme)
• Comprehensive medical coverage (including dental and optical) and life insurance
• Optional remote working on Wednesdays, with an annual allowance of 10 extra remote days
• Desk setup allowance for your favourite keyboard / mouse / whatever!
• Regular pulse-checks to help us build a culture we're proud of
• Monthly team BBQs and desserts on Flok
• A fast paced work environment geared towards excellence and professional growth (with annual training budget)
• Top notch specialty tea and coffee
• A chance to have a big impact in a small early stage team making a difference to the lives of people across the UK

About Flok
More than a billion people a year suffer unnecessarily from conditions like back pain, where the right treatment approach is well-established but undeliverable at scale. We’re changing that. Our team has deep expertise across clinical, engineering and machine learning, has a track record of healthtech innovation, and is backed by top-tier VCs and multiple unicorn founder angels.

If you like solving hard problems at the intersection of software & healthcare/data science, the pursuit of excellence, working in an in-person collaborative environment, and taking ownership to have significant impact early-on in a growing company with big ambitions, then you'll fit right in!