Urgent Care Assistant - Swindon (OOH, 6 months Fixed Term Contract)

As a result of continued growth, HealthHero are seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part-time, fixed-term contract, on a 6-month basis, until January 2027. Our shift patterns are varied, inclusive of weekday evenings, weekend work and a commitment to working some overnight sessions.

Shift patterns and rota flexibility can be discussed at the application stage.

About the role
As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality. We operate a 24/7, 365 days a year service, on a rolling 4-week rota pattern to be agreed following a successful interview, providing care to our service users. The role will involve non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service.

A degree of flexibility will be required, and there may be the occasional opportunity to work outside of your contracted hours to facilitate the smooth operational running of the service. Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon.

Key Duties
Driving

• Driving Clinicians to the patient's home in a safe and legal manner – adhering to current driving regulations.
• Perform basic vehicle checks at the beginning and end of shifts – ensuring they are roadworthy, fuelled and fully equipped.
• Accurate recording of all medications and consumables used while on shift.

Base

• To be the first point of contact for the patient or carer/relative in our designated Treatment Centres.
• Supporting Clinicians while you are on shift.
• Communicating with patients both in person and via the telephone (comfort & welfare checks).
• Ensure the Treatment Centre is kept clean and tidy.

Medication and Stock Management

• Using a variety of computer systems to accurately maintain stock levels of medication and consumables.
• Replenishing car stock at the end of your shift.
• Understand stock rotation and expiry dates on weekly delivery of medications and consumables.

About you
As someone who is well organized, hardworking and personable, you will be joining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service. You will be required to confidently interact with patients, relatives and carers, demonstrate compassion and respect, and possess excellent attention to detail. Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role.

What we offer

• A competitive rate of pay with evening and weekend enhancements of up to £17.15/hr (dependent on shift times).
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
• Company Pension Scheme.
• Simply Health cash plan membership.
• Life Assurance.
• Free staff parking.

Working base: Swindon (Moredon Medical Centre)

HealthHero collects and processes personal data in accordance with applicable data protection laws. We are an equal opportunities employer and welcome applications from all suitably qualified candidates.