About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide.

The Role
The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an “expert” product resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle. This role will act also as a Subject Matter Expert for the PAS / Revenue Cycle Management module of our TrakCare Product. The successful individual will have come from a Healthcare PAS background and have an in-depth knowledge understanding of the PAS rules and billing workflows and requirements within the private and public hospitals in UK.

The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.

Key Responsibilities

• Review proposal and tender documentation prior to release to customer and inform colleagues on gaps in areas of functionality
• Analyse customer processes and identify gaps and possible solutions
• Run Edition Proposed solution presentations with the customer
• Consult and advise the customer as to how adopting InterSystems solution could benefit the customer to improve their existing processes
• Propose solutions for customer problems by mapping existing product components and minimize the need for variations from standard ISC products lines
• Produce clear documentation (business requirements/maps, solution design document, validation scripts)
• Set up customer site configuration and create validation scripts for verifying agreed configuration
• Participate in validating the configured system and migrated data
• Troubleshoot customer issues during implementation phases
• Conduct individual and group training, product demonstrations and workshops as required
• Provide on-site support to Customer Go-Live

Skills and Experience
Essential

• Excellent communication skills and experience of conducting customer training, workshops and/or presentations
• Excellent consultative skills ability to articulate and communicate ideas
• Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
• At least 3 years’ experience working in healthcare and a good understanding of PAS processes in UK
• Deep understanding of the PAS rules and workflows and requirements within the private and public hospitals in UK
• Experience with writing functional documents and business process mapping
• Knowledge of Information Systems

Desirable

• Experience in communicating with key stakeholders at various levels within healthcare organisations
• Experience implementing software solutions and exposure to IT services in a customer-facing setting
• Previous experience as an Application or Configuration Specialist
• Previous experience of change management
• Experience conducting software testing

Education & Training

• University degree in Science or Engineering or Clinical
• Proficiency in English