About MedTech
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Job Description
Clinical Specialists are responsible for maintaining an existing customer base and developing sales in strategic accounts across a number of UK sales territories. In this role, you will become an integral part of the sales team by providing support to a number of territory managers in servicing their customers and accounts.

Principal Accountabilities

• Provide in-theatre clinical and technical support to consultants, nursing staff and theatre teams regarding the safe and effective use of DePuy Synthes products, including the VELYS™ Robotic-Assisted Solution and associated enabling technologies
• Provide accurate information regarding all products and their indications, surgical techniques and clinical application to orthopaedic consultants, nursing staff and wider clinical stakeholders
• Deliver first class service and seamless supply to customers including training, stock checks, timely deliveries, pre-case planning and support to the theatre team to help ensure procedures proceed successfully and efficiently
• Act as a key clinical partner in the launch, adoption and ongoing utilisation of the VELYS™ Robotic-Assisted Solution, supporting account activation, pathway implementation and sustainable robotic programme growth
• Support consultants and theatre teams through robotic learning curves by coordinating and delivering product education, system set-up guidance, workflow optimisation and regular customer training sessions
• Work with the Territory Manager and wider sales team to identify, develop and convert business opportunities across the portfolio, with a strong focus on VELYS™ robotics, ATTUNE™ Knee and strategic enabling technology accounts
• Drive utilisation in designated robotic accounts by supporting achievement of agreed case volume, activation and training targets, including growth in robotic-assisted knee procedures and expansion of surgeon and theatre team adoption
• Provide support to DePuy Medical Education events, including robotic and digital education activities, cadaveric training, consultant engagement and theatre team capability development
• Achieve business goals in line with CREDO Values and support regional and national objectives relating to robotics growth, market development and customer experience
• Promote use of the portfolio, services and digital solutions to orthopaedic surgeons, theatre staff and hospital stakeholders, positioning robotics as part of a broader clinical and commercial value proposition
• Maintain and grow the business as defined by the individual business plan, including Key Opinion Leader development, robotic account progression and achievement of territory growth targets
• Proactively build and develop relationships with clinical stakeholders, EBME teams, service leads and hospital decision-makers to support successful robotic implementation and long-term account development
• Develop a portfolio of territory Key Opinion Leaders across the product portfolio, with particular emphasis on high-potential knee and robotics advocates
• Cover surgical cases as required to support regional colleagues, including conventional and robotic-assisted procedures, launch support and complex strategic accounts
• Deliver presentations in hospital meetings, exhibitions and account review settings, including updates on robotics capability, clinical evidence, operational benefits and account progress against agreed targets
• Use the company CRM system effectively to record activity, maintain account plans, track robotic pipeline development, training completion, case support and performance against territory objectives
• Complete business reporting and administration in a timely manner as required by RBM and internal stakeholders, including updates on robotic opportunities, installed base support and account conversion progress
• Adhere in full to Johnson & Johnson HCC Standards and standards of Business Conduct, ensuring all robotics and product support activities are delivered compliantly and in accordance with company policy.

Job Scope

• No Direct Reports
• Field position
• Some overnight stays will be required occasionally
• Unpredictable hours at times
• Sales Coverage and Support within the Region as required by RBM/BUD
• Some occasional international travel required

Internal And External Relationships
External Customers

• Orthopaedic Surgeons
• Theatre Staff
• EBME
• Hospital Clerical/Administrative Staff

Internal

• Sales
• Marketing
• Commercial
• EN
• Medical Education
• Supply Chain/Logistics
• IT
• Administrative/Clerical Support

Qualifications & Experience
Essential: Experience of orthopaedics/sports medicine / Working Knowledge of Theatre Environment
Desirable: Relevant experience in health sciences/anatomy and/or arthroscopy. Clinical qualification, e.g. ODP, RGN, Physiotherapy. A degree in science/sports science discipline/business/technology

Skills and Aptitudes

• Good interpersonal skills
• Excellent communication and team-working skills
• Strong sense of urgency to respond to customer needs, and ability to work on own initiative
• Excellent organisational skills, plan workload and prioritise effectively
• Computer Literacy & Management of CRM System
• Good Presentation skills
• Ability to deal with change
• Positive outlook
• Dynamic, enthusiastic and hard-working individual
• Proactive - anticipates problems and shows initiative for problem-solving and generating new ideas
• Trustworthy - able to deal with confidential information in an appropriate and sensitive way
• Flexible - willing to work the hours required for the successful completion of tasks
• Resilient -able to deal with a challenging, and fast paced environment.

Job Requirements

• Field Based role, requires daily travel within Region
• Some overnight stays may be required to service the Region
• The post will require some international travel on occasion
• This is a Full Time Post
• Provide coverage and support on another sales territory as required by RBM/BUD

EEC requirements

• Attendance at product/marketing update sessions
• Attendance at required company training meetings
• Attendance at Regional Meetings and Company Conferences
• Participation at product knowledge calibration exercises

Benefits

• Company Car
• Pension
• Private Healthcare Insurance
• Lunch Allowance
• 25 holidays + 8 company days = 33 days
• Commission
• Childcare Voucher Scheme
• Mobile phone
• Laptop

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.