Job Title: Employment Coach - Online & F2F
Reports to: Team Manager
Location: Birmingham

Kooth is a fast-growing, mission-driven organization transforming access to digital mental health support across the UK and the US. Listed on the London Stock Exchange (LSE:KOO), our mission is to create welcoming, accessible spaces for personalized mental health care that helps young people thrive.

Working alongside the NHS, Kooth is now the UK’s largest digital mental health platform for young people aged 10–25, built on over one million hours of professional support delivered to youth across the country.

Ready to pioneer a brand new way of supporting young people?
We have an exciting opportunity for an experienced, Employment Coach or Specialist to join Kooth and launch a first of its kind hybrid role! Providing employment support for young people aged 18 - 25 in the West Midlands as part of the West Midlands Supported Employment Programme – Connect to Work.

Splitting your time between 'on the ground' face-to-face support in the Birmingham area and working online as part of our adult online mental health team you'll deliver an integrated, holistic approach to the individual employment journey providing end to end support to young people.

Based from home with the ability to travel independently across Birmingham, this brand new pilot role gives you the unique autonomy to shape the future of youth employment support at Kooth.

Main responsibilities
Offering F2F and Online Employment Support to Adults

• To provide on-the-ground and online employment support to adults 18 - 25 years on their individual employment journey from vocational profiling to the point where they no longer require in-work support.
• Work with individuals through the six key stages on a typical journey of outreach/referral; vocational profiling; action planning; job search activities; job placement and coordinating support whilst in employment.
• To work as part of the wider online team with the MHPs on Qwell, providing a seamless pathway of support, both text-based online support and F2F on the ground support.
• Provision of specialist employment coaching via online live forums and single-session support in text-based chat.
• Managing an average maximum active caseload of 20 - 25, some of whom have mental health support needs.

Partnership and Stakeholder Relations

• To build positive relationships with local employers to enable clients to move into suitable employment.
• Engagement with employers to identify suitable opportunities, matching Participants to roles that reflect their skills and aspirations.
• Offer flexible support and signposting to wraparound services, specialist provision and internal resources as needed.
• Partnership working with Jobcentre Plus, local employers, NHS and social care services, education partners, and wider community stakeholders.

Clinical administration

• Maintain accurate records and case notes using Kooth-approved systems and processes.
• Liaise with other professionals/services, either internally or externally, around safeguarding issues and concerns.
• Performing all duties in line with relevant compliance, legal requirements and internal policies.

Requirements
Essential

• Employability skills and experience and expertise in supporting people through the employment journey including basic mental health support.
• Previous Supported Employment experience or Supported Employment trained in either Individual Placement and Support (IPS) and Supported Employment Quality Framework (SEQF) fidelity models.
• NVQ Level 6 or equivalent qualification in Careers Education and Guidance, Youth and Community work or Social Care.
• Labour Market Intelligence: In-depth knowledge of the local and regional labour markets.
• Experience of supporting people to obtain or keep work.
• Proven experience of meeting and exceeding outcomes and targets.
• Demonstrable experience managing a caseload of individuals with complex needs.

Benefits

• Competitive Salary: £28,979.07 - £35,276.27
• 36 days of annual leave, including public holidays.
• Yearly professional training programmes.
• Pension contributions and annual company share option awards.
• AXA plan and access to an Employee Assistance Programme (EAP).
• Life Assurance up to four times your annual salary.
• Flexible Working and remote working options.
• Incapacity Income Protection.
• Clinical Supervision and in-house clinical support.

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.