Customer Service Representative

Are you passionate about delivering exceptional customer service, adept at building strong relationships, and possess a flair for sales? Then, we are looking for you to join our team as a Customer Service Professional at Allflex Livestock Intelligence.

This is a fully onsite in person role.

Responsibilities:

• Use your customer service skills to identify and fulfill customer needs, build long-lasting relationships, and ensure top-notch satisfaction
• Provide consultative advice on our range of products and services, showcasing your comprehensive knowledge
• Manage orders end-to-end in adherence to our Standard Operating Procedures (SOPs)
• Drive customer engagement on our online platforms by guiding and coaching our customers
• Tactfully resolve customer queries and complaints through various channels including phone, email, mail, social media, or our website
• Actively participate in promotional campaigns and collaborate with colleagues from other departments to stay updated on new product information
• Seize sales opportunities through outbound calls and up-selling during inbound calls
• Maintain productivity and accuracy levels as per the set standards

Skills & Experience:

• GCSE level or above qualifications in English, Math, and ICT
• Proven experience in a sales-based customer services role
• An aptitude for managing and resolving customer complaints
• Demonstrated ability to work in a team environment while managing high workloads
• A customer-oriented approach and the capacity to adapt and respond to different types of personalities
• Digital & Data Mindset excelling in Microsoft 365 daily skills
• Comfortable switching between multiple systems in one interaction
• Able to interpret data (case notes, order history, error messages)
• Understands why data accuracy matters (billing, compliance, audit trails)

Required Skills:
Consumer Financing, Customer Engagement, Customer Management, Customer Queries, Customer Satisfaction, Customer Service, Customer Service Management, Customer Support, Data Entry, Data Interpretations, Order Processing, Problem Resolution

About the Company
Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.