Job Title: Project Manager
Reporting To: Head of PMO
Location: Bournemouth (Hybrid)
Job Type: Full Time 37.5 hours a week

Our Purpose
Nourish Care provides a digital solution to the health and social care sector which improves the process of recording, analysing, and sharing of information. We seek to enhance and simplify care in equal measures; To harness the power of care management software to improve the lives of people who need care and those who provide it.

We are in the midst of one of the most exciting times in our history and while we are the current market leader in the sector, we will not be complacent. We are dedicated to our purpose of a better life for everyone. We continue to revolutionise the care sector and our incredible employees are what make this possible.

About the Job
Deliver complex, high-touch implementations across a multi-product and partnership ecosystem to scope, timeline, quality, and budget. Own governance, customer sign-off, risk escalation, and cross-functional coordination. This is a critical customer-facing role with exposure to senior leaders across some of the largest Health and Social Care groups. Working across the Nourish product and partner product eco-system, you will draw on expertise from stakeholders across the business to ensure successful project delivery.

Role and responsibilities:

• Operate as the main point of contact for the customer, managing expectations, communication, and stakeholder engagement throughout the project lifecycle.
• Create and maintain project plans, RAID logs, change controls, and stage-gate artefacts.
• Secure customer sign-off at solution design, configuration acceptance, UAT readiness, UAT completion, and project close.
• Track scope, timeline, and budget; forecast variances and implement corrective actions.
• Identify risks early, own mitigation plans, and escalate when thresholds are breached.
• Coordinate Implementation Consultants and Trainer readiness for design, build, UAT, and training. Coordinate with other internal teams as required.
• Coordinate and manage external stakeholder relationships, including partners, vendors, and customer third parties.
• Operate the project change control process; assess impact of requested changes on timeline, cost and scope; obtain required approvals before implementation.
• Maintain and evolve PMO templates, governance materials, and best-practice guides.
• Contribute to continuous improvement of delivery frameworks and cross-team workflows.
• Track time in time-tracking software and maintain 70% billable utilisation, escalating risks proactively.
• Prepare comprehensive handover packs for BAU teams.

KPIs:

• On-time/on-budget delivery.
• Customer acceptance rate.
• Risk resolution time.
• Utilisation and template adoption.

Required experience

• Proven experience delivering SaaS or software implementation projects, with strong grounding in project governance, risk management, and customer-facing delivery.
• Understanding of project delivery methodologies such as PRINCE2, Agile, or hybrid approaches, and familiarity with project management tools (e.g., ClickUp, Asana, MS Project). Certification is beneficial but not essential.
• Strong interpersonal and communication skills, able to adapt style for different audiences and engage confidently with senior leaders.
• Experience coordinating complex stakeholder groups, including customers, partners, and internal teams, within a multi-product ecosystem.
• Strong problem-solving skills and the ability to operate effectively in a fast-moving, evolving environment.
• Working knowledge of the Health & Social Care sector, ideally with direct experience or exposure to digital care planning solutions.
• Ability to interpret data and use analytics tools (e.g., Power BI) to support decision-making, reporting, and project insight.
• Excellent workload management and prioritisation skills, with the ability to balance multiple concurrent projects.
• Experience working closely with software products, with the ability to understand system behaviour, configuration impacts, and customer workflows.

Nourish Benefits:

• 25 days basic annual leave, plus Bank Holidays
• Incremental leave benefit of 1 extra day for each completed year of service, up to a maximum of 5 additional days.
• Extra paid day off for your birthday
• Paid days off for volunteering opportunities
• Private Medical Insurance
• Pension
• Referral Bonus
• Health and Wellbeing platform including access to 24/7 GP & 24/7 EAP
• Counselling and support
• Variable impact workouts.
• Wellbeing videos including prompts for healthy behaviours
• Wellbeing, care and compassion leave policies
• Cycle to Work Scheme
• Career Development opportunities and regular reviews
• Recognition and Rewards
• Social Events throughout the year

All positions at Nourish are subject to a satisfactory Enhanced Disclosure and Barring Service check, references and receipt of the appropriate Right to Work documents. Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities and styles.