Job Title: Neurodevelopmental Service Team Manager

Time commitment: Full Time
Location: Ideally, this role works a hybrid schedule, 3 days a week in the office (Mondays, Wednesdays, and Thursdays), with Tuesdays and Fridays flexible between office and home. If this is not possible for you, we will consider variations on this, including working fully remotely.
Reporting to: Senior Care Delivery Manager

About Paloma
In 2024, our founders, Mark and Darshak, were shocked to find that children needing an NHS autism or ADHD assessment were waiting 4-10 years for these assessments. Delayed assessments result in children being more likely to develop mental health conditions and fall behind in education. Furthermore, the much-needed pre/post-assessment support (outside of ADHD medications) is typically not funded by the NHS. These long waits have built up due to increased recognition and understanding of neurodevelopmental conditions and a lack of investment and innovation within the NHS to meet the growing demand. Mark and Darshak, with their 25 years of combined NHS experience, including building services that have treated over 1,000,000 patients in obesity & ophthalmology, founded Paloma to change this. Our mission is to make NHS autism and ADHD assessments and care accessible within 4 weeks of a GP referral, and, in turn, help every child achieve their potential.

As of May 2026, we have successfully reduced waits to 3 months by:

• Taking a product-first approach to redesign the care pathway to give families a more consumer-like experience of care
• Our in-house product, engineering and AI team building our own autism and ADHD specific electronic patient record and AI documentation tool to free clinicians from their significant documentation burden to re-focus on supporting families
• Investing in expanding the clinician workforce and upskilling them in new ways of working.

The Opportunity
We are looking for a dedicated and results-driven Team Manager to lead and mentor a team of Neurodevelopmental Assessors delivering our autism assessment service. We do not expect the Team Manager to have a clinical background as clinical support and supervision is provided by senior assessors within the organisation. You will lead onboarding and day to day management for this team, ensuring your approaches are robust, well documented and routinely reviewed. You will be passionate about working with people, inspiring them to do their best, and use data to support their development. We support a culture of innovation, and you will be always looking to improve our ways of working.

Responsibilities

• Line manage a growing team of neurodevelopmental assessors, fostering a person-centred and collaborative culture.
• Input into our staff capacity modelling, hiring plans and performance monitoring data.
• Support staff within the team to achieve their Key Performance Indicators, and develop within their individual career pathways.
• Develop a positive and collaborative culture in the team, maintaining high retention and trust levels.
• Analyse, interpret and improve workforce absence, turnover, and utilisation, ultimately helping improve business performance.
• Be part of the safeguarding team, completing relevant training, partner with our Safeguarding Lead, and support safeguarding queries from your team.
• Partnering with our People Team, ensure all clinical staff are up to date with requirements such as DBS, professional body registration, and for all staff, actively pursuing their CPD.
• Actively research examples of best practice related to workforce management and scaling from other organisations, and then challenge our current working practices positively, promoting a culture of continuous improvement and learning.

Qualifications and experience
Required:

• At least 4 years of experience directly managing 10-15 person teams in fast growing environments, including leading areas such as, rota and scheduling, professional development, performance management and supporting staff wellbeing.
• Excellent influencing skills and able to communicate effectively with staff at all levels.
• Experience working cross-functionally to improve service quality and efficiency.
• Able to balance continuous workforce improvement alongside increasing and changing service demand.
• Experience in creating, delivering and improving training programmes.
• Confident in using Google Sheets or Excel to look at and drive insights from data, and then use these to launch improvement initiatives.
• Excellent coaching skills, with the ability to mediate and resolve conflict situations successfully.

Why join Paloma?
You will be part of a mission-driven organisation that’s transforming access to Autism Assessments in England. We offer:

• Salary of £53,000 per annum if working hybrid in London.
• Salary of £48,000 per annum if working 100% remotely.
• 37 days of annual leave (including bank holidays and birthday).
• Equity compensation through Share Options.
• Private medical insurance and Employee Assistance Programme.
• NHS discounts, including the Blue Light Card.

Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic.