Overview
Pharmacierge is a leading provider of private pharmacy services, dedicated to delivering excellence in patient care and clinician support. We are looking for a Patient Liaison to join our Customer Excellence team in London.

The Role
As a Patient Liaison, you will be the primary point of contact for patients and private clinicians, ensuring a seamless and professional experience from prescription receipt to delivery. You will handle enquiries, coordinate with the pharmacy team, and resolve any issues with a focus on high-quality service.

Key Responsibilities

• Managing incoming communications from clinicians and patients via phone and email.
• Processing prescriptions accurately and ensuring timely dispatch and delivery coordination.
• Providing clear information regarding medication availability, pricing, and delivery timelines.
• Collaborating closely with the internal pharmacy and logistics teams to maintain service standards.
• Maintaining accurate patient records and ensuring data protection compliance.

Requirements

• Previous experience in a customer-facing or patient liaison role, ideally within healthcare or pharmacy.
• Excellent communication skills with a professional and empathetic telephone manner.
• Strong organisational skills and the ability to multitask in a fast-paced environment.
• High attention to detail and proficiency in using digital platforms and CRM systems.
• A proactive approach to problem-solving and a commitment to customer excellence.

Pharmacierge is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.