Company Overview
Re:Cognition Health is a leading provider of clinical services specialising in cognitive impairment. We deliver expert clinical care to private patients and are one of the foremost providers of clinical trials in the world. Utilising the latest progressive medical research and evidence-based treatments, we are passionate about transforming and optimising cognitive performance through education, clinical excellence and by providing access to emerging treatments.

The Re:Cognition Health Clinics in London, Winchester, Birmingham, and Bristol and four USA sites, are major centre’s for international trials of disease-modifying and new symptomatic drugs for Alzheimer’s disease and other neurological conditions in adults and children. Our multi-disciplinary team work collaboratively to provide a full service, patient-centred approach using the latest progressive medical research and evidence-based treatments.

Role
The role is to support the smooth and efficient running of our clinics and services, ensuring patients are welcomed and looked after and that all administrative duties are performed in a professional, timely and accurate way.

We are looking for
We are seeking enthusiastic and proactive individuals who enjoy patient contact and working in a busy, friendly, multi-disciplinary team environment to support us in the delivery of a quality service. You will work collaboratively to provide secretarial and administrative services, supporting the Consultants clinics, working closely with the onsite manager, and Private Practise Manager.

We value people who share the same passion for research, dedication to their area of expertise, are hardworking and want to be part of our growth and success.

Key Responsibilities

• To support the overall running of our clinical services, maximising clinical bookings
• Meet and greet patients/carers providing a welcoming environment and highly positive first impression of the practice
• Liaison with consultants and clinicians to develop service culture and clinician satisfaction
• Ensure the smooth running of the reception area and consulting rooms
• Confidently manage busy patient areas
• Discussing services and products with patients and consultants
• Booking in patients and supporting administration for other sites, as and when required
• Typing and formatting medical letters
• Completing referrals and diagnostic referrals
• Managing clinic diaries and ensuring that appointments run to time liaising with consultants, patients and wider team
• Creating invoices and collecting payments on the day of the patient’s appointment
• Liaising with insurance companies and following up outstanding accounts
• Working as part of a rota system to cover extended clinic hours
• Credit control for self-pay patients and attending weekly debtors meeting

The Candidate
The successful candidate will have great organisational skills and will be able to prioritise their workload. A high standard of work presentation and accuracy are essential. Secretarial experience of a minimum of 1 year within healthcare is essential. Working on site in our clinic in London is essential. Experience in delivering private services is highly desirable.

• Requires excellent customer service skills
• Strong administration skills and experience are essential
• Good communication skills
• To act in a professional and caring manner towards patients, visitors and colleagues at all times

Benefits

• Continuous professional development
• 25 Days Annual Leave, increasing to 30 + Bank Holidays
• Private Health Insurance
• Life insurance
• Employee Assistance Program
• Pension Scheme
• Perkbox
• Free Mortgage Advisor Scheme
• Electric Vehicle Scheme

Salary and Contract
Salary: £32,000 - £35,000 per annum, depending on experience
Contract : Permanent, full time