About Sano
Sano Genetics helps pharmaceutical companies developing genetically targeted medicines find, engage, and retain the right patients. We work with some of the largest pharma organisations in the world, running precision programmes that compress clinical trial timelines and reduce enrolment risk. Our deals are consultative, science-led, and rarely straightforward; every proposal is shaped around the sponsor's specific programme, patient population, and regulatory landscape.

The Role
As a Solutions Engineer, you will play a key role in delivering our configured SaaS software to pharma and biotech companies, ensuring it meets the needs of customers engaged in life-saving research. Your work directly enables studies to launch smoothly, participants to move confidently through their journeys, and research teams to focus on outcomes rather than tooling.

What you'll be doing:

• Study Configuration & Setup: Analyse customer requirements and configure Sano’s products to match their needs. Perform gap analysis to recommend configurations or new product development.
• Logistics Configuration & Setup: When required, help onboard and support the integration with new logistics providers.
• Quality Assurance: Test and verify that all configurations meet design specifications and function properly.
• Customer Collaboration: Participate in implementation calls with clients and internal teams, translating requirements into technical setups.
• Documentation & Training: Develop clear, user-friendly documentation and training materials to support external users.
• Technical Adjustments: Manage and modify technical details like JSON blurbs and HTML blocks to ensure smooth study setup.
• Process Improvement: Provide feedback on tools and workflows to enhance efficiency.
• Participant Support & Navigation: Support study participants by responding to queries and configuring study communication.
• Kit Operations: Manage genetic kits throughout their lifecycle, manually updating orders and investigating issues.

This job is for you if you:

• Have experience in requirement analysis and possess a strong quality assurance mindset.
• Are knowledgeable in SaaS configuration and have an understanding of the software development lifecycle (SDLC).
• Thrive in customer-facing roles, demonstrating professionalism and a solution-oriented approach.
• Have strong collaboration skills and enjoy working cross-functionally.
• Are familiar with process documentation and managing data flows.
• Enjoy unpicking problems and getting at the root cause of issues.

Even better if you have:

• Experience in life sciences or working with clinical research software.
• Light technical fluency (e.g. reading configs, JSON, APIs, or similar).
• Prior experience working with scaling SaaS products.

At Sano, we're committed to creating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated.