Associate Technical Product Manager

Hybrid, based in London office (Holborn) for up to 3 days a week.

About us
Tendable is a venture capital-backed, series A health-tech business providing quality assurance and improvement software to health and care organisations. Founded in 2016, our mobile app makes auditing easier and more efficient for frontline staff, engaging them in quality improvement whilst also freeing up more of their time for patient care. With instant access to real-time reporting and actionable insights, our management portal provides leadership and external bodies with assurance over the quality of health and care services.

Tendable has a mission to transform quality by equipping health and care professionals with the tools and insights to continuously improve patient care. We’re looking for driven people with a start-up mentality, who are passionate about making a positive impact.

Role Overview
We are looking for a technically-minded Associate Product Manager to join our Product team. This is a hands-on role sitting at the intersection of product, engineering, and customer. You will own a live product used in the NHS, be the technical voice in clinical settings, and help the team make smart decisions about what gets fixed, when, and why. This role also serves as the final technical escalation point for the Support Desk, bridging the gap between front-line customer queries and the engineering delivery team.

You will work closely with our engineering team, Customer Success, and directly with customers. No two days look the same.

What You'll Do

Bug Reporting & Triage
Be the quality gate between customers, CS, and engineering. You’ll act as 'Second Line Support,' investigating complex technical cases that First Line cannot resolve.

• Own the bug backlog process, including the triaging and scoping of fixes.
• Identify solutions to recurring issues/trends to prevent future escalations.
• Conduct reproducibility testing to filter out process/user errors, ensuring every ticket that reaches the dev team is clear, valid, and actionable.
• Manage timeline expectations of internal and external stakeholders
• Review and sign off on bug tickets and feature requests flagged by customers and CS
• Assess business impact to help the dev team distinguish immediate hotfixes from sprint work

Ambulance platform
Own the day-to-day product management of our drug inventory management platform used across ambulance fleets.

• Manage the end-to-end relationship, including project-based updates and ad-hoc technical support calls.
• Maintain the Jira board — raising tickets, chasing updates, keeping things moving
• Triage bugs and work with the dev team to prioritise fixes

Clinical Governance

• Attend Clinical Advisory Group (CAG) meetings alongside the clinical team as the technical voice, translating product capability and limitations for a clinical audience.

Reporting

• Occasionally support with customer-facing data queries, using SQL in Metabase to pull and interpret usage or performance data.
• Provide regular monthly and ad-hoc reporting for key account, ensuring stakeholders have visibility on mobile release notes and usage.
• Manage internal admin access reporting and audit logs for accounts to ensure security compliance

Support & Delivery Operations

• Assist the Delivery Team with QA (Quality Assurance) testing on completed tickets to ensure fixes meet the required standard before release.

What We're Looking For

• Experience in a technical, product-adjacent role — product support, QA, business analysis, solutions engineering, or similar
• Experience in high-level technical support or 'Service Desk Lead' roles is highly valued
• Comfortable reading and reasoning about technical issues without needing to write the code yourself
• Ability to manage "High Touch" accounts independently, providing technical consultation without a CSM present
• Organised and proactive — able to manage multiple Jira boards, chase progress, and keep multiple threads moving at once
• Clear communicator, written and verbal, with both technical and non-technical audiences
• Comfortable with ambiguity and able to make sensible judgement calls when things are not black and white

Nice to Have

• AI tool familiarity/forwardness
• Familiarity with Metabase or similar SQL data/reporting tools
• Experience working in or alongside healthtech, NHS, or regulated environments
• Exposure to mobile app products

Your benefits

• Competitive salary
• Company EMI share option scheme
• 25 days annual leave

At Tendable, we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity, or religion.