The Role:
When you are part of Thermo Fisher Scientific, you will do ambitious work, and be part of a team that values performance, quality, and innovation. As a member of a successful, growing global organization, you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. As part of our global team, what you do contributes directly to our Mission:- enabling our customers to make the world healthier, cleaner and safer, alongside receiving strong support for your own career growth.

Fisher Clinical Services, part of Thermo Fisher Scientific, has an unwavering commitment to service, science and process engineering, Fisher Clinical Services is powered by people with an exceptional commitment to quality, deeply instilled ethics of personal responsibility and unrivalled expertise. We are exclusively focused on serving the packaging and distribution requirements of clinical trials across the world. Whether planning, packaging, labelling, storing, or distributing the important supplies needed to perform clinical research, for more than 27 years Fisher Clinical Services has been committed to delivering the highest possible value while ensuring adherence to the highest level of quality, performance, reliability and sustainability standards.

Position Summary & Key Responsibilities:
This role is responsible for leading and coordinating activities across Operations, within regulated ambient, cold-chain and frozen environments. The Team Leader ensures safe, compliant, and efficient delivery of customer demand through effective people leadership, resource planning, performance management, and continuous improvement, while acting as a role model leader aligned to Thermo Fisher Scientific values.

• Lead, coach and develop operational teams to achieve safety, quality, delivery, and cost objectives.
• Plan, schedule, and allocate resources to meet customer demand and operational targets, ensuring on-time and in-full delivery, and efficient handover between shifts.
• Maintain accountability for daily operational performance, output quality, and adherence to schedule.
• Drive a safety-first culture by identifying, escalating, and assisting in the investigation of EHS risks, incidents, and near misses.
• Ensure compliance with cGMP, safety & quality regulations, and Standard Operations Procedures.
• Support a culture of Continuous Improvement by utilising the PPI Lean Process.
• Raise and complete Quality Records on the Quality Management System, assisting with investigations and the identification of Corrective and Preventative Actions.
• Develop, maintain, trend, and report departmental KPIs and support tier board reviews.
• Lead performance discussions, assessments, and employee relations activities, including absence management.
• Support onboarding, induction, training, competency management, and upskilling of team members.
• Support internal, client, and regulatory audits and ensure timely completion of corrective actions.
• Collaborate with cross-functional stakeholders including Quality, Engineering, Planning, HR, IT, Facilities, suppliers, and contractors.
• Authorise purchase orders and support operational cost control where required.
• Deputise for Operations Management when required and provide operational troubleshooting and decision-making support.
• Maintain good housekeeping standards and promote a safe working environment.
• Undertake any other duties on an ad-hoc basis as required by Line Management.

Minimum Experience, Knowledge & Skills:

• Proven experience in a supervisory or management role within an operational environment (manufacturing, packaging, warehouse or similar).
• Experience working in GMP, GxP, or heavily regulated environments.
• Strong people leadership, organisational, and problem-solving skills.
• IT literate, including experience with Microsoft Office and ERP systems.
• Competent in the use of electronic and automated equipment.
• Ability to work in ambient, cold-chain and -20°C environments as required.

Desirable Experience:

• Degree-level education or equivalent operational experience.
• Experience with PPI, Lean, or continuous improvement frameworks.
• Experience supporting regulatory inspections and client audits.
• Background in batch manufacturing, packaging, inventory management, or high-throughput operations.

Physical Requirements / Work Environment:
Frequently required to type, sit, stand, walk, lift and carry. May be required to push/roll heavy loads, work from height, and work with semi-automated/automated machinery. These activities will be in line with Health & Safety regulations, The Manual Handling Operations Regulations 1992 and related manual handling assessment criteria and guidance. This position may include working with dry ice, liquid nitrogen, hazardous and infectious agents, as well as marked changes in temperature.

Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination based on any protected characteristic.