Beccles Medical Centre

Beccles Medical Centre is an NHS GP practice in Beccles, Suffolk, serving approximately 20,000 patients. The partnership reports six partners and just over 100 additional staff, and works closely with its Primary Care Network. It is a GP training practice and hosts students from the University of East Anglia.

Clinical and administrative teams manage patient requests through SystmConnect, integrated with SystmOne clinical records. Online questionnaires support clinical triage, long-term condition monitoring, annual reviews and administrative enquiries. Requests are routed to the relevant team and attached to patient records, helping staff coordinate the response. Care navigation forms part of how the practice directs patients to appropriate support.