Job Summary
Agincare is strengthening its regional and national Quality function, making this an exciting time to join. As one of the UKs leading care providers, delivering safe, effective, and high-quality services is central to our continued success. We are looking for an experienced, values-led Quality Manager to provide operational expertise across a diverse portfolio of services and to drive quality excellence across the organisation. Reporting directly to the Group Quality Director, you will play a pivotal role in translating quality strategy, governance frameworks, and regulatory requirements into consistent, effective practice at service level. Youll bring energy, structure, and pace ensuring quality activity is risk-based, proportionate, and aligned to organisational priorities. This is a senior, hands-on role requiring regular travel across services. At Agincare, we are proud to be a family-run organisation that supports both our service users and our people to thrive. Your benefits include salary up to £60,000 per annum (depending on experience), funded training, Blue Light Card discounts, Employee Assistance Programme, and more.

Main Duties of the Job
We are looking for an experienced, values-led Quality Manager to provide operational expertise across a diverse portfolio of services and to drive quality excellence across the organisation. Reporting directly to the Group Quality Director, you will play a pivotal role in translating quality strategy, governance frameworks, and regulatory requirements into consistent, effective practice at service level. Youll bring energy, structure, and pace ensuring quality activity is risk-based, proportionate, and aligned to organisational priorities. This is a senior, hands-on role requiring regular travel across services. Your key responsibilities include quality leadership and delivery, governance and compliance, regulatory support, and quality intelligence and improvement. You need to have strong regulatory knowledge, experience in a senior quality role, excellent communication skills, and resilience. Desirable qualifications include professional registration and a degree-level qualification or equivalent experience.

About Us
Agincare has been delivering high-quality care since 1986. With over 4,500 team members and 100+ locations across England, we provide a wide range of services including care homes, home care, supported living, and live-in care. We are proud signatories of the Care Leaver Covenant and offer guaranteed interviews to care leavers, alongside a strong commitment to equality, diversity, and inclusion. All services are regulated by the Care Quality Commission (CQC).

Job Responsibilities
Package Description
Agincare is strengthening its regional and national Quality function, making this an exciting time to join our growing organisation. As one of the UKs leading care providers, delivering safe, effective and high-quality services is central to our continued success. We are looking for an experienced, values-led Quality Manager to provide operational expertise across a diverse portfolio of services and to drive quality excellence across the organisation.

About the Role
Reporting directly to the Group Quality Director, you will play a pivotal role in translating quality strategy, governance frameworks and regulatory requirements into consistent, effective practice at service level. Youll bring energy, structure and pace ensuring quality activity is risk-based, proportionate and aligned to organisational priorities. This is a senior, hands-on role requiring regular travel across services.

What We Offer
Your benefits include:

• Salary up to £60,000 per annum (depending on experience)
• Funded training and ongoing career development
• Blue Light Card discounts (travel, retail, leisure and more)
• Employee Assistance Programme (EAP) for you and your family
• Company pension scheme

Key Responsibilities
Quality Leadership & Delivery

• Lead delivery of the quality assurance and improvement programme
• Ensure consistent implementation of audit frameworks
• Drive inspection readiness, including preparation, support and recovery
• Provide expert input into high-risk or complex services

Governance & Compliance

• Ensure effective and consistent governance processes
• Oversee policies and quality procedures
• Maintain compliance with regulatory and internal standards
• Escalate risks appropriately

Regulatory

• Support CQC inspections and regulatory engagement
• Coordinate organisational responses and improvement plans
• Monitor inspection outcomes and emerging themes
• Embed inspection readiness into everyday practice

Quality Intelligence & Improvement

• Analyse data from audits, incidents, complaints and safeguarding
• Identify trends, risks and early warning indicators
• Turn insight into meaningful improvement actions
• Support strategic quality and clinical priorities

Engagement & Visibility

• Maintain a strong presence across services
• Build relationships with operational leaders and Registered Managers
• Promote a positive, improvement-focused approach to quality

What We're Looking For
We're seeking a confident, experienced quality professional with strong regulatory knowledge and a proven track record in health or social care. You will have:

• Strong knowledge of CQC regulations across multiple service types
• Experience in a senior quality, governance or regulatory role
• Background across services, especially Learning Disabilities and Supported Living
• Strong understanding of quality assurance and governance systems
• Excellent communication and report-writing skills
• Resilience and the ability to perform under pressure
• A values-driven, supportive approach with the ability to challenge constructively

Desirable

• Professional registration (e.g. NMC or HCPC)
• Degree-level qualification or equivalent experience

About Agincare
Agincare has been delivering high-quality care since 1986. With over 4,500 team members and 100+ locations across England, we provide a wide range of services including care homes, home care, supported living and live-in care. We are proud signatories of the Care Leaver Covenant and offer guaranteed interviews to care leavers, alongside a strong commitment to equality, diversity and inclusion. All services are regulated by the Care Quality Commission (CQC).

Apply Today
If you're passionate about quality, thrive in a fast-paced environment and want to make a meaningful difference this is your opportunity. Join Agincare and help shape outstanding care for the future.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.