Job summary
Band 4 Recovery Coordinator - Hope Service
The Hope Service offers a PTSD care pathway for Refugees and people seeing asylum, including victims of trafficking. We also offer different wellbeing initiatives with people seeking asylum more generally within the local community. We are looking for a part-time Recovery Coordinator (0.5WTE, 18.75 hours per week) to join our service, working across Bristol, S.Glos and N.Somerset.

This role will include supporting service users to strengthen coping skills and build resilience; signpost to local support services and help service users overcome barriers to accessing mental health support. We are particularly keen to build on the good working partnerships we have with local voluntary sector services.

Our service supports with people with a refugee/asylum seeking background and both experience and a passion for working in this field are essential. People with lived experience of seeking asylum are particularly invited to apply. In return we can offer the opportunity to be part of a dynamic and effective team and opportunities to access specialist training, supervision and support.

Right to Work in the UK This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.

Main duties of the job

• To support people seeking asylum and refugees and their carers, who have PTSD/Trauma presentation and who are accessing psychological support from the Hope Service.
• To enable and assist service users to meet their daily health, mental health, social care and wellbeing needs, in line with their Personal Wellbeing Plan.
• To facilitate engagement with other services, both NHS and 3rd Sector/voluntary.
• To contribute to the ongoing assessment, delivery and review of interventions and activities, against the identified recovery goals.
• To act as the recovery coordinator for allocated service users.
• To support the development and delivery of defined wellbeing initiatives for a wider group of service users.

The team works primarily from Gloucester House, Southmead Hospital but the role will involve some remote working and community-based work across the area in the Home Office hotels.

About us
We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.

We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.

Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Details
Date posted: 28 September 2026
Pay scheme: Agenda for change
Band: Band 4
Salary: £28,392 to £31,157 a year pro rata
Contract: Permanent
Working pattern: Part-time
Reference number: 342-SS126-0926
Job locations: Gloucester House, Southmead Hospital, Westbury-on-Trym, Bristol, Bristol, BS10 5NB, United Kingdom

Job responsibilities

• To undertake the role of recovery coordinator for an allocated caseload of service users, organising and participating in the ongoing assessment, planning, delivery and review of care to meet identified physical, mental health, social care and well being needs. This may include: Explaining the role of care coordinator; Developing and reviewing Personal Wellbeing Plans and organising reviews where appropriate. Organising and participating in defined assessment methods/activities; Identifying other resources and signposting/referring service users to support from other 3rd sector/voluntary and community organisations. Completing relevant paper and electronic documentation in line with the care coordinator role, such as completing Rio progress notes, Safety Assessments and sending letters to the service user and GP when there is a change in care pathway e.g. MOAT ending, or a piece of defined work starting.
• Planning and undertaking defined interventions and treatments to enable the individual to meet and develop their wellbeing needs in line with the PWP. This might include; Preparing for and facilitating wellbeing groups such as an art group, Coping with Hope group, Nature Connections group or sleep sessions. Therapeutic activities to improve coping skills e.g. anger, anxiety, stress management, grounding or relaxation. Therapeutic activities to improve physical health such as exercise programmes, diet or nutrition planning.
• Planning and undertaking activities to enable the individual to meet and develop their daily living skills, to increase confidence and independence in line with agreed PWPs. This might include helping individuals to: Access appropriate and safe housing or make a request to remain living in the BNSSG area. Complete forms or letters e.g. around housing benefits, employment or education, particularly after LTR confirmed. Understand how to access health care. The role will include providing: Emotional support, focusing on motivation and encouragement; Information and advice around maintaining good physical health and diet; Information on rights under the Mental Health Act; Signing-posting to support around Immigration.
• Effectively build hope by developing relationships that acknowledge the personal journey of each person. Helping to focus on a persons strengths and aspirations to allow the creation of meaningful PWPs.
• To communicate effectively with a wide range of people in order to build and sustain effective and positive relationships with individuals, and carers, team members and other agencies. This will include working with translation and interpreting services.
• To work collaboratively with service users and their carers to understand and manage their mental health needs in line with their PWP. Discussions should include planning for a periodswhen a persons mental health may be deteriorating - this may involve working with Safeguarding.
• Where indicated to undertake specific activities and interventions in the support of carers including engagement and involvement, assessment and provision of support or services.
• Organise and participate in the development of risk assessments and crisis management plans. Making sure that when trigger points are reached these are reported appropriately to a registered practitioner within the service, and that immediate or direct action is taken in line with Safety plans.
• Respond to the needs of individuals with sensitivity with regards to their age, culture, race, gender, ethnicity, social class or disability, modifying behaviour to optimise the helping relationship.
• Promote the rights of individuals by recognising differences and acting in accordance with the relevant legislation, recognising and reporting discriminatory behaviour, and taking appropriate action.
• To be responsible for maintaining own caseload on a day-to-day basis, ensuring that time is prioritised effectively and using supervision to manage caseload and help to prioritise workload.
• Contribute to the protection of individuals from abuse and harm in line with local safeguarding policies and procedures, by recognising and reporting any signs that may indicate an individual is at risk of neglect or harm to themselves, or at risk from others, and by participating in processes with other agencies to keep the individual safe.
• Develop own knowledge and practice, and contribute to the development of others, making use of available feedback, supervision and appraisal to identify appropriate areas of development for this work role, taking responsibility for accessing identified learning and training opportunities.
• Monitor and maintain health, safety and security of self and others, taking appropriate action where required.
• Maintain accurate, confidential records of patient activity by noting these in RIO progress notes. Communicate effectively with colleagues in other services around any changes in care e.g. joining and leaving a MOAT group, starting a specific intervention or being discharged.
• Report and record activity as agreed and within agreed timeframes.

Person Specification
Qualifications/Experience/Skills
Essential

• NVQ Level 3 completed in a mental health setting or City & Guilds Certificate in Community Mental Health, or able to demonstrate an equivalent and relevant level of knowledge and experience of working in any health, social care, or any related voluntary organisation setting.
• Able to demonstrate some awareness of theories underpinning health and social care.
• Able to articulate a clear knowledge of policy and legislative frameworks within which mental health services are delivered including a person's rights under the MHA, CPA Mental Capacity Act.
• Demonstrates a good understanding of recovery principles and the role of secondary mental health services in the delivery of care
• Should have the ability to form and sustain a working relationship with service users and carers, demonstrating an understanding of when a more assertive approach might be needed.
• Demonstrate well-developed listening skills and effective verbal communication skills, such as being able to engage appropriately with service users, carers, colleagues, statutory and voluntary agencies, both face to face and by telephone.

Desirable

• Experience of mental health services, as a user, carer, volunteer or worker.
• Experience of the asylum system.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Avon & Wiltshire Mental Health Partnership NHS Trust
Address: Gloucester House, Southmead Hospital, Westbury-on-Trym, Bristol, Bristol, BS10 5NB, United Kingdom
Employer's website: http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Employer contact details
For questions about the job, contact: Consultant Clinical Psychologist, Mary Griggs, Mary.Griggs@nhs.net, 07826908514

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.