Job summary
Are you an experienced Registered Nurse or Allied Health Professional looking for a challenging and rewarding leadership role?

We are seeking a highly motivated and skilled Senior Complex Case Adviser to join our Complex Case Advisory Service. This is a unique opportunity to support some of the most complex and vulnerable individuals across North Wales, helping to develop bespoke care pathways and ensuring people receive the right care, in the right place, at the right time.

Working closely with health, social care, commissioned providers, third sector organisations and specialist services, you will provide expert advice and leadership in the management of highly complex cases where traditional care pathways may not be available or require significant adaptation.

Main duties of the job
As a Senior Complex Case Adviser, you will:

• Provide expert advice and support for patients with highly complex health and social care needs.
• Lead on complex discharge planning and pathway development.
• Support clinical teams in navigating challenging situations involving Mental Capacity, Best Interest decisions, safeguarding and Court of Protection matters.
• Work collaboratively across organisational boundaries to facilitate safe, person-centred care.
• Contribute to reducing unnecessary delays in discharge and improving patient outcomes.
• Support monitoring of high-cost packages of care and specialist commissioned placements.
• Provide leadership, coaching and professional support to colleagues within the service.

About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Details
Closing date: 17 November 2026
Pay scheme: Agenda for change
Band: Band 7
Salary: £50,129 to £57,365 a year per annum
Contract: Permanent
Working pattern: Full-time
Reference number: 050-NMR660-1126

Person Specification
Essential qualifications and experience

• Registered nurse 1st Level or AHP
• Evidence of ongoing Professional development and training
• Degree or Diploma Registered nurse 1st Level
• NMC Registration or AHP registration
• Evidence of related qualification to diploma or degree level
• Post graduate diploma or equivalent level experience

Desirable experience

• Experience within the transitions/adult Mental Health Field
• Teaching /assessing qualification to Postgraduate Diploma Level

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website.

Employer details
Employer name: Betsi Cadwaladr University Health Board
Address: Glan Clwyd Hospital/Remote, Rhuddlan Road, Bodelwyddan, LL18 5UJ, United Kingdom
Employer's website: Apply through our website

For questions about the job, contact:
Lead Complex Care Advisor, Kimberley Brown
kimberley.brown3@wales.nhs.uk
07977383665

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