Betsi Cadwaladr University Health Board
Health Care Support Assistant
The closing date is 18 November 2026
Job summary
We are pleased to be able to offer the opportunity for an experienced and motivated individual with excellent communication skills to apply for the role of Band 3 Health care support worker on Kestrel Ward at the North Wales Adolescent Service in Abergele.

Working in an inpatient CAMHS setting with young people between the age of 11-17 years old, you will need to have a flexible approach and be able to adapt your skills and abilities to suit a range of needs and presentations.

Applicants must have demonstrable experience of working within a health or social care environment relevant to Tier 4 inpatient CAMHS, where they have provided direct care and support to adolescents with complex mental health needs. This experience is essential to enable the delivery of safe, effective, and compassionate care within this specialist setting.

Main duties of the job
To provide day to day care for patients under the supervision of a registered nurse which meets the requirements of 'best practice', following existing guidelines, achieving the prescribed standards and contributing towards client comfort and overall wellbeing. Working collaboratively and co-operatively with others to meet the needs of patients and their families.

As well as contributing to the day to day routine and support for young people on the ward you will have the opportunity to work with young people outside of the unit, supporting their re-integration into the community.

Although you will act at all times as directed by the nurse in charge, you will be competent to work without direct supervision, sometimes in isolation, within a framework that has been agreed by the Service Manager/Ward Manager.

Kestrel ward provides a 24/7 service and you will need to be flexible to meet the range of shift patterns required, including night shifts.

You will require the ability to work autonomously, under the direction of the nursing team. Duties will include escorting patients on trips out/appointments/home leave etc.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Please note if you have already applied for this position, you do not need to resubmit an application on this occasion. This advert will close once enough applications are received

About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Details
Pay scheme: Agenda for change
Band: Band 3
Salary: £26,813 to £27,890 a year per annum pro rata
Contract: Permanent
Working pattern: Part-time
Reference number: 050-ACS869-1126
Job location: North Wales Adolescent Service, Llanfair Road, Abergele, LL22 8DP

Person Specification
Qualifications & Knowledge
Essential

• Level 3 qualification in a Health Care related subject OR Equivalent experience and evidence work based competency demonstrating theoretical knowledge, and the ability to undertake clinical care duties relevant for the role which is gained through experience and work based training/short courses.
• Knowledge of the Code of Conduct for Healthcare Support Workers in Wales and All Wales Delegation Guidelines (HEIW)
• Knowledge of relevant Policies and Procedures within a Healthcare setting, for example the Principals of Safeguarding adults/children to keep patients within their care safe, and confidentiality, for example General Data Protection Regulations (GDPR)
• Ability to be able to complete certified/accredited physical intervention training, for example Prevention and Management of Violence and Aggression (PMVA)

Desirable

• Certified/accredited physical intervention training, for example Prevention and Management of Violence and Aggression (PMVA)

Experience
Essential

• Experience of working within a relevant health or social care environment, providing direct patient care.

Desirable

• Experience of working with patient groups relevant to area of practice.
• Experience of working within the NHS.

Skills & Attributes
Essential

• Good communication skills - Verbal, non-verbal and written, with the ability to convey information clearly and sensitively.
• Ability to work with minimum supervision to a high standard.
• Ability to keep calm in stressful situations.
• Ability to demonstrate a caring and compassionate approach.
• Organisational skills, with the ability to plan and prioritise own and others workload efficiently
• Ability to use technology to undertake the role, for example Microsoft Office, virtual platforms such as Teams.
• Physically able to carry out the duties of the role, including lifting, assisting with mobility, implementing restraint (if required), and performing other manual tasks.

Desirable

• Welsh language skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.

Other
Essential

• Enhanced DBS clearance, including Adults and Childrens Barred List check.
• Ability to work a range of shift patterns.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details
Employer name: Betsi Cadwaladr University Health Board
Address: North Wales Adolescent Service, Llanfair Road, Abergele, LL22 8DP, United Kingdom
Employer's website: https://bcuhb.nhs.wales/train-work-live/

Employer contact details
For questions about the job, contact: Ward Manager Keri Davidson, keri.davidson1@wales.nhs.uk, 03000855340

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