Job summary
Playing a key role within Forward Thinking Birmingham, we require Mental Health Nurses and Social Workers to work within our Referral Management Centre. You will ensure that high quality, clinically necessary care is being provided in the most appropriate and cost-effective therapeutic setting as part of the Children and Young People Division.

Job Purpose
Playing a key role within the Children and Young People Division, we require Mental Health Nurses and Social Workers to work within our Referral Management Centre. You will ensure that high quality, clinically necessary care is being provided in the most appropriate and cost-effective therapeutic setting as part of Birmingham and Solihull Mental Health Foundation Trust mental healthcare model.

Job Information
We are seeking a highly skilled Band 7 Clinical Nurse Specialist to take on a pivotal role within our triage team. This dynamic position involves providing expert clinical oversight to junior staff, conducting audits to validate and improve service standards, and optimizing patient flow through the service. As a leader, you will facilitate both managerial and clinical supervision sessions, contribute to the development of staff by designing and delivering training that meets service needs, and offer specialist guidance to the clinical team.

Main duties of the job

• Provide expert clinical oversight to staff, ensuring the delivery of high-quality triage in accordance with best practices and guidelines (e.g. stepped care, NICE guidelines).
• Conduct regular reviews and assessments of clinical practices to identify areas for improvement and implement necessary changes.
• Facilitate regular managerial and clinical supervision sessions for junior staff, fostering an environment of support, professional development, and reflective practice.
• Conduct audits of clinical decision-making processes to ensure adherence to established protocols and evidence-based practices.
• Manage and optimise patient flow through the service, ensuring timely and efficient access to care in line with government targets.
• Develop and implement training programs to enhance the skills and knowledge of junior staff members.
• Ensure a culture of care is evident within the Referral Management Centre where clinical staff can enable and empower service users.
• Undertake clinical work when required, e.g. telephone triage of complex referrals.
• Utilise an evidence-based approach to negotiate and manage clinical opinions and discussions within the team.
• Remain cognisant of issues relating to people from a wide diversity of backgrounds and ensure that these are considered at all times.
• Ensure all patients have an up-to-date integrated care record, reflective of their risk and needs, and intervention must be evident.
• Receive formal managerial supervision from a professional lead and clinical supervision from a suitable expert.

About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Salary £49,387 to £56,515 a year per annum, pro rata
Band: Band 7
Pay scheme: Agenda for change
Contract: Permanent
Working pattern: Full-time
Reference number: 436-8345284
Closing date: 23 November 2026

Person Specification
Previous experience as a Band 6

• Desirable: working with children and young people

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website.

Employer contact details
Lead Nurse: Avella Reid, avellareid1@nhs.net, 07770542055

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