Black Country Healthcare NHS Foundation Trust

Mental Health Duty Coordinator
The closing date is 26 November 2026

Job summary
Wolverhampton Talking Therapies offers interventions for Depression and anxiety disorders. As a service we consistently excel with above average moving to recovery rates, positive client feedback and exceptionally high job satisfaction from our team. We are currently looking to appoint a Duty Coordinator to provide support and guidance, to the clinical and admin team.

Excellent, organisational and communication skills are essential, with the ability to work well under pressure. You must be a team player and able to cope with conflicting demands. You will have the ability to use your own initiative, possess problem solving skills and you must be professional and flexible where required. You must possess excellent attention to detail, have a working knowledge of GDPR and confidentiality, plus the confidence to work efficiently and competently.

If you enjoy a challenge and feel you have the necessary skills to contribute to our friendly team, we would like to hear from you.

For further information, please contact Sam Skelding (Service Manager) on 0800 923 0222.

Main duties of the job
As Duty Coordinator, you will accept referrals into the service and make decisions on the suitability of those referrals. Establishing a pathway for referrers and patients, you will act as a point of contact for external professionals and service users when they are seeking help or advice.

The post-holder will be expected to contribute to the development and maintenance of the service and meet performance standards for output and clinical outcomes.

The Duty Coordinator is not expected to carry a caseload of clients, and will instead support staff to work with IAPT-appropriate cases for which they have received suitable training. The post is suitable for Mental Health practitioners from multiple professions (e.g. Nursing, Mental Health Therapists, Psychology).

About us
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.

Across the whole of the region we provide:

• Adult and older adult mental health services
• Specialist learning disability services
• CAMHS

Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.

Details
Date posted: 12 November 2026
Pay scheme: Agenda for change
Band: Band 6
Salary: £39,959 to £48,117 a year per annum
Contract: Permanent
Working pattern: Full-time
Reference number: 285-8032-MH
Job locations: Wolverhampton Talking Therapies, Pond Lane, Wolverhampton, WV2 1HG, United Kingdom

Job description
Job responsibilities
Some of your main duties will include:

• Supporting staff with queries regarding triage, treatment, and access to secondary care if required.
• Triaging referrals entering the service via the Talking Therapies self-referral portal or from other professionals.
• Supporting the admin team with client/Duty queries.
• Working as a referral coordinator within Talking Therapies, being the first point of contact for patients presenting with mental health problems.
• Managing triage referrals and make clinical decisions about appropriate services.
• Recognising the signs of abuse/safeguarding concerns and taking appropriate action, being aware of statutory and local procedures.

Person Specification
Qualifications
Essential

• Professional qualification (RMN, OT, CBT, Psychology).
• Evidence of continued professional development

Desirable

• Professional registration with governing body
• Degree or equivalent qualification / experience in delivery of mental health interventions

Experience
Essential

• Working within a multi-disciplinary team.
• Working in a mental health team and assessing risk.
• Triaging referrals and making clinical decisions about appropriate services.

Desirable

• Supporting staff in the day to day provision of clinical services.
• Experience of collaborative working across agencies and professional disciplines.

Knowledge
Essential

• Knowledge of assessment applicable to a range of mental health needs.
• Ability to assess risk and identify opportunities for risk mitigation.
• Knowledge of safeguarding and action to take if you suspect an individual is at risk.

Skills
Essential

• Evidence of effective organisational skills.
• Evidence of maintaining accurate and contemporaneous record keeping.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website.

Employer details
Employer name: Black Country Healthcare NHS Foundation Trust
Address: Wolverhampton Talking Therapies, Pond Lane, Wolverhampton, WV2 1HG, United Kingdom
Employer's website: https://www.blackcountryhealthcare.nhs.uk/

Employer contact details
For questions about the job, contact: Service Manager, Sam Skelding, 0800923022

Supporting documents
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