Team Manager
Bluebird Care Mid & West Cornwall · £29,500 a year · Full-time, permanent · 40 hours a week · Based in Truro, covering Mid & West Cornwall

Bluebird Care Mid & West Cornwall provides care at home across Mid & West Cornwall, helping people stay safe, well and independent in the place they love most. We are rated Outstanding by the Care Quality Commission, and our Support Workers deliver homecare, live-in care, care through our TDDI complex care service and children’s packages.

Role Overview
This is a hands-on leadership role at the heart of our homecare team. You will work closely with our Homecare Area Manager to make sure our customers receive safe, high-quality care at home, and you will occasionally support our other Area Managers across live-in care, complex care and children’s packages.

Your week will be split between the community and the office. Some of your time will be spent covering homecare calls and supporting customers yourself. The rest will be spent leading the team: carrying out supervisions, spot checks and observations. You will also spend time in our Truro office, keeping records up to date, reviewing care plans and helping to keep our standards high.

This role matters because good care depends on good leadership, and the best leaders know the work first-hand. Because you will still be with customers yourself, you will understand exactly what our Support Workers face each day. That makes your guidance practical, your feedback fair and your support real.

Key Responsibilities

• Work closely with our Homecare Area Manager to lead and support the homecare team
• Support our other Area Managers across live-in care, complex care and children’s packages when needed
• Cover homecare calls on the rota, delivering safe, person-centred care
• Supervise, support and monitor Support Workers, making sure care is delivered to a high standard
• Carry out regular supervisions, spot checks, observations and performance reviews
• Guide and mentor Support Workers in their roles and their development
• Make sure care plans are followed, and updated when a customer’s needs change
• Help with assessments, care plan reviews and risk assessments
• Audit care records, medication charts and care notes so our records stay accurate
• Respond to concerns and incidents promptly, with openness and a focus on learning
• Make sure we meet CQC regulations and our own quality standards
• Build good relationships with customers, their families and other professionals
• Take part in the on-call rota, shared across the team

Behind every task is a person. One day you might be supporting a customer with their morning routine, or helping a new Support Worker feel confident on their first calls. Another day you might be checking in on a homecare customer whose needs are changing, or stepping in to help one of our other teams. It is a role for someone who loves hands-on care, sets a high standard and wants to help others do it well.

What you get

• £29,500 a year
• 40 hours a week
• A clear focus on homecare, with the chance to gain experience across our other services
• Blue Light Card membership, paid for by us
• Wellbeing support
• Reward schemes, including Support Worker of the Month, Annual Staff Awards and Refer a Friend
• Support to complete your Level 3 Diploma in Health and Social Care if you do not already have it
• A step into leadership without leaving the care you enjoy
• A friendly, supportive team who know that looking after our staff is at the heart of good care

Essential

• Experience of working in homecare or a community care setting
• A Level 3 Diploma in Health and Social Care, or a willingness to work towards it
• A good understanding of person-centred care and regulatory standards
• Strong leadership skills and the ability to motivate a team
• Excellent communication and people skills
• Reliable and well organised, able to manage changing priorities
• Confident working alone and making decisions
• Willingness to take part in the on-call rota
• A full UK driving licence and access to a reliable vehicle

Desirable

• Previous supervisory or team-leading experience
• An understanding of live-in care, complex care or children’s care
• Experience of supervisions, observations, care plan reviews, risk assessments or auditing records

This role would suit someone who is already a team leader, field supervisor or senior support worker, or a support worker ready to take the next step. Your care experience might come from homecare, supported living, live-in care or somewhere else, and we would love to hear what you have learned along the way. If you have done supervisions, spot checks, care plans or risk assessments before, that’s great.

How we will grow you
You will have a full induction to get to know our customers, our services, our team and the way we work. We will support you with ongoing training, regular supervision of your own, and help to achieve your Level 3 Diploma if you need it. Supporting our other services from time to time will broaden your experience, and our team structure gives you a clear route into more senior roles as you grow.

Before you apply
You will need the right to work in the UK. We are unable to offer visa sponsorship for this role.
A full UK driving licence and access to a reliable vehicle are essential.
DBS checking and references will be undertaken in line with government regulations and recruitment best practices.
Bluebird Care Mid & West Cornwall is an equal opportunities employer.
If you have already applied for this role, there is no need to apply again, as your application has already been considered.
We may close this vacancy early once we find the right person, so do apply soon.
Apply using the link, or email your CV to cornwallmid@bluebirdcare.co.uk If you would like an informal conversation, please contact us on 01872 276006. We would love to hear from you.

Location: Mid and West Cornwall
Contract type: Care Delivery
Hours: Full Time
Salary details: £29500 - £29500 per annum