Job Summary
Our Frailty-ACE is an innovative, award-winning approach to supporting frail people with urgent/emergency needs. The co-located Primary Care, and Community ACP is supported by specialist advice from Consultant Geriatricians. It works to support person-centred assessment and care, and to coordinate the services required to support frail patients who would otherwise be admitted or conveyed to remain at home when this aligns with their wishes and/or best interests.

Main Duties of the Job
As a Frailty-ACE Clinical Practitioner you will work collaboratively, and flexibly with the wider Frailty-ACE to comprehensively assess frail patients' urgent care needs and coordinate holistic person-centred management plans that are in keeping with the patients' preferences and best interests. You will assess and manage the full breadth of clinical presentations and age groups which present in the urgent primary care setting, including physical and mental health needs. As part of the role you will take telephone referrals from Health care professionals within the BNSSG area for appropriate adult medical admissions whilst being sensitive to the capacity issues of the hosting acute trust.

About Us
BrisDoc is an employee-owned social enterprise that has been providing NHS healthcare for over twenty years. Serving more than one million patients across Bristol, North Somerset, and South Gloucestershire, BrisDoc offers a range of primary care services, including:

• Severnside Integrated Urgent Care (IUC): A 24/7 NHS urgent care service combining NHS 111 and the GP Out of Hours Service, and more, ensuring patients receive timely medical attention when their GP practice is closed
• In-Hours Primary Care: Operating GP practices such as Broadmead Medical Centre and Charlotte Keel Medical Practice, providing comprehensive healthcare services during standard hours
• Homeless Health Service: Dedicated to addressing the healthcare needs of homeless individuals, offering support through clinics and outreach teams

As a social enterprise, BrisDoc prioritises the health of its patients, environmental sustainability, and the social and economic well-being of the community. The organisation is committed to reducing health inequalities and improving overall well-being.

At BrisDoc, we are proud to be an employee-owned organisation, meaning every member of our team is a 'co-owner' with a real stake in the success of the business. This unique structure empowers our staff to influence decisions, shape the future direction of the organisation, and take pride in the care and services we provide.

Details
Date posted: 16 July 2026
Pay scheme: Other
Salary: £28.33 an hour
Contract: Permanent
Working pattern: Part-time
Reference number: Frailty - ACE CP
Job locations: Osprey Court, Hawkfield Business Park, Bristol, BS14 0BB

Job Responsibilities

• Work collaboratively, and flexibly with the wider Frailty-ACE team to comprehensively assess frail patients urgent care needs and coordinate holistic person-centred management plans that are in keeping with the patients preferences and best interests.
• Assess and manage the full breadth of clinical presentations and age groups which present in the urgent primary care setting, including physical and mental health needs.
• Take telephone referrals from Health Care professionals within the BNSSG area for appropriate adult medical admissions whilst being sensitive to the capacity issues of the hosting acute trust.
• Demonstrate excellent communication skills with referring HCPs, in order to build positive relationships so that alternative management ideas can be discussed without confrontation.
• Gain familiarity with the other urgent care services available in the BNSSG system, and how to access these for patients
• Undertake clinical work by telephone +/- video, consulting with patients and/ or their representatives and healthcare professionals in the community to appropriately assess the current concerns, establish an appropriate differential diagnosis and management plan.
• Seek to support community management wherever possible, but be able to recognise serious illness and emergency situations requiring admission and/ or an ambulance response
• Be able to prescribe appropriately for the urgent primary care context, including initiating and changing end of life medications where appropriate.
• Document the key findings from their assessment, such that the notes provide appropriate detail to log the assessment at the time, and support other clinicians who may be involved later in the patients journey
• Seek clinical advice from the senior GP on shift (the Clinical Coordinator) when required to support clinical decision making and access to appropriate services
• Buddy with new clinicians working their first shift in the Severnside service, as required, to support them to become familiar with the systems and processes following induction
• Be encouraged to contribute to on call clinician rotas at times of peak demand.
• Use all IT systems required for safe clinical work in IUC, including the clinical systems (CLEO, PACCS and EMIS), resources available to support clinical decision making (the Clinical Toolkit, BrisDoc weblinks, Remedy)
• Be proactive about identifying and reporting concerns and incidents, to support continued learning and improvement in the service provided to patients

Person Specification
Qualifications & Training
Essential

• Full registration with NMC /HCPC
• Non-Medical prescribing qualification
• Or, specialist medical training in geriatrics/ frailty/ emergency medicine

Desirable

• MSc in advanced practice or in the pathway

Knowledge & Skills
Essential

• Experience and interest in working across urgent primary care settings
• Actively working in General Practice or some form of community medicine or IUC service
• Effective multidisciplinary team working as part of current or recent primary care experience, either in practice or IUC, or both

Desirable

• Experience of teaching Medical Students
• Experience of GP Training/ Clinical supervision
• Familiarity with the BNSSG healthcare system
• Acute/ general medical experience
• Experience of referral management/ Primary care/ hospital interface decisions

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer Details
Employer name: BrisDoc Healthcare Services
Address: Osprey Court, Hawkfield Business Park, Bristol, BS14 0BB, United Kingdom
Employer's website: https://brisdoc.co.uk/ (Opens in a new tab)

Employer Contact Details
For questions about the job, contact:
People Team Administrator
Anjana Thankachan
workwithus@brisdoc.org