Job summary
A fantastic opportunity has arisen within the Weight Management Department (WAMS) for a Patient Pathway Assistant, working Monday to Friday, 08:00-16:00 (37.5 hours per week, with one working from home day per week).

As Assistant Patient Pathway Coordinator you will be responsible for overseeing all aspects of the Weight Management and Assessment (WAMS) patient pathway, from referral through to treatment and on to follow up care.

You will be an integral part of the WAMS team, managing patients in accordance with key Government Access Targets and North Bristol Trust's Patient Access Policy.

You will play a central role for the WAMS service and work closely with your colleagues across the wider multi-disciplinary team to move patients through the service pathway.

Your communication will extend to GPs, patients, the public and occasionally staff in other departments.

You will be processing the patients' referrals and uploading documentation including their access plans to the hospital systems, namely Bluespier and Careflow. You will be responsible for booking patients' appointments, recording patients' clinical outcomes and encouraging timeliness within your wider team.

Main duties of the job
The Assistant Patient Pathway Coordinator role involves managing the patient pathway from referral to discharge. This looks like:

• Answering patient queries via telephone and email
• Booking clinical appointments using PAS systems (namely Careflow and Bluespier)
• Problem-solving proactively when managing patient flow (managing DNAs, cancellations, waiting list transfers)
• Liaising with clinicians to action outcomes for patients on the pathway
• Ensuring timeliness of clinic bookings to tackle our long waiting list
• Valuing constant and continuous communication within the immediate and wider team via email and in-person
• Centring compassionate care for patients in your communications with them
• Learning and adhering to our Standard Operating Procedures (SOPs)
• Adhering to important service timescales, to put patient safety and satisfaction at the heart of all you do
• Working closely with your admin colleagues in person and online as a team
• Actively seeking clarity and support from your colleagues to learn fast and strengthen competence quickly
• Holding yourself accountable for your mistakes, focusing on learning from them to enhance your service delivery

You may also be involved in great cross-team development projects by assisting management with service data retrieval, and voicing your valuable insight into improving administrative processes.

About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job responsibilities
This is a team that balances a collaborative ethos with perseverance and determination. You will value efficiency, curiosity and learning and enjoy having an impact. You will readily use your initiative, trust your independent judgment and decision-making as you come to understand the pathway. Most of all, you will care about the way the pathway is run and ensure the team are striving for a high-quality service.

Person Specification
Education/Training/Qualifications
Essential

• Minimum five GCSE/O'level qualifications OR equivalent - to include English Language and Mathematics

Desirable

• NVQ Level 3 in Business Administration

Work Experience
Essential

• Relevant health or social care experience at AFC Band 2, 3 or equivalent
• Experience in MS packages such as Word and Excel
• Previous experience in using hospital systems (PAS) such as Dictate IT, ICE, CRIS, Careflow, Bluespier
• Experience of dealing with data of a sensitive and confidential nature
• Experience of working under pressure

Desirable

• Experience of working in a multi-disciplinary team
• Experience of working in a busy environment

Knowledge/Skills/Abilities
Essential

• Ability to systematically prioritise workload
• Ability to make good use of effective systems to remain organised
• Ability to meet deadlines
• Able to promote good working relationships amongst team, colleagues and clinical staff
• Ability to manage and interpret data with high accuracy
• Ability to deal with distressed patients using a compassionate patient-centred approach

Desirable

• Ability to use own judgement to resolve problems and queries competently
• Ability to revise and improve own working practices
• Ability to communicate confidently with people at all levels

Personal Qualities
Essential

• Values honesty and accountability
• Open-minded towards others
• Enjoys working in a team
• Willingness to work independently
• Willingness to learn new things (namely new IT skills, processes and/or systems)

Desirable

• Has an appreciation of diversity and inclusion

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Bristol NHS Foundation Trust
Address: NBT - Southmead Hospital, Southmead Road, Bristol, BS10 5NB, United Kingdom
Employer's website: https://www.nbt.nhs.uk/

Employer contact details
For questions about the job, contact: Support Manager, Hannah Ferris, Hannah.Ferris2@nbt.nhs.uk

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