Job summary
Join our dedicated team in a rewarding role where your work makes a meaningful difference to the care of some of the most vulnerable patients in our community.

The Prescribing Clerk plays a key role in supporting the safe and efficient management of repeat prescribing and medication administration within the GP practice. As the practice exclusively provides care for patients living in nursing and residential homes, the role requires close liaison with care home staff, community pharmacies, and the clinical team to ensure timely prescription processing, accurate medication records, and continuity of care for a complex and vulnerable patient population.

Main duties of the job
The role involves liaising with patients, healthcare professionals, and pharmacies, as well as maintaining the confidentiality and security of patient information. Additionally, the Prescription Clerk may assist with administrative tasks such as handling prescription inquiries and coordinating medication orders.

The candidate must demonstrate interpersonal skills when dealing with all levels of staff across the practice and BGPA using persuasion, tact and reassurance where necessary.

Handle confidential patient material in a sensitive and discrete fashion in compliance with Bromley GP Alliance policy and procedure.

Liaise with other departments and members of the Bromley GP Alliance and other organisations to ensure the smooth running of the office and to assisting the functioning of the team.

About us
BGPA is a federation of all 43 Bromley practices working collaboratively to enhance the health and wellbeing of Bromley residents, covering over 350,000 patients, 100% of the Bromley population.

BGPAs goals are to work strategically with Bromley practices to help secure the best services for patients whilst working together to support member practices in the challenges of a changing NHS.

BGPA aims to improve the morale of general practice in Bromley by sharing expertise, services and supporting its workforce.

BGPA will make a positive impact on medical services in Bromley by working closely with One Bromley Partners including NHS SEL ICB, local NHS trusts, local providers and patient groups, to improve the delivery of healthcare to the local population.

Job responsibilities

• Process Prescription Requests: Accurately prepare and issue repeat prescriptions as per doctors instructions, ensuring all information is correct and up to date via EMIS.
• Patient Record Management: Update and maintain patient medication records, ensuring all prescriptions are logged and monitored for accuracy and compliance.
• Prescription Reviews: Assist with the review of repeat prescriptions, checking for discrepancies, expired medications, or potential interactions.
• Monitor Prescription Stock Levels: Assist in managing inventory of prescription medications, ensuring timely reordering of stock and proper storage.
• Handle Prescription Inquiries: Respond to phone calls or emails from patients, pharmacies, and healthcare professionals regarding prescription issues or requests.
• Ensure Legal and Regulatory Compliance: Follow guidelines and regulations regarding the dispensing of medications, ensuring prescriptions are processed in accordance with medical, legal, and ethical standards.
• Confidentiality: Maintain strict confidentiality of all patient information and prescription details in compliance with data protection laws.
• General Administrative Support: Assist with other administrative tasks such as organising prescription-related paperwork and updating records in the practices management system.

Qualifications
Essential

• Good knowledge and use of the English language
• Excellent grammar, spelling and punctuation
• Good standard of education
• Computer literacy skills

Experience
Essential

• Significant administrative experience
• Experience of working within a framework of confidentiality
• Experience of dealing with a range of difficult or challenging situations both on the telephone and in person
• Effective communication (verbal and written) in order to communicate with all levels of the organisation
• Able to handle sensitive information with utmost discretion.
• Good interpersonal skills in order to liaise effectively with people at all levels.
• Able to work to deadlines and under pressure.
• Able to work on own initiative without close supervision
• Capable of prioritising and organising own workload
• Excellent organisational skills
• Good time management

Desirable

• Experience of working in a NHS environment, ideally in a GP setting

Skills and Abilities
Essential

• Good computer literacy skills including knowledge of Word, Excel, Outlook and EMIS
• Good interpersonal skills
• Ability to use databases and prepare spreadsheets
• Good problem solving ability
• Good organisational and planning skills
• Ability to work on own initiative, without supervision and to prioritise own workload
• Excellent communication, both written and verbal
• Able to work well in a team
• Self-motivated, enthusiastic and have a high standard of personal performance
• Able to work well under pressure
• Friendly, approachable and compassionate
• Flexible and reliable
• Willingness to learn new skills

Desirable

• Willingness to learn existing and new computer software packages
• Knowledge and understanding of the GP setting issues
• Knowledge and understanding of electronic patient referral pathways
• Knowledge and understanding of medical terminology
• Good understanding of confidentiality issues
• Full UK Driving Licence holder with access to a vehicle to be used for work purposes

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.