Job summary
The Carelink Service is a team of Community Health Support Workers who provide care within the boundaries of Camden for adults over 18 although most of the clients are older adults. The service predominantly provides care between the hours of 7am and 10 pm seven days per week. However, the service also provides a night sit in service from 10pm to 7am. Carelink is part of Camden Integrated Adult Service (CIAS) which is a physical health integrated service run by CNWL, supporting GPs and hospitals. Working together, the different teams in the service provide health care for adult patients in Camden, including rapid response for admission avoidance, discharge to assess and palliative care. We also provide a Phlebotomy service to clients who are house bound in the Camden community.

The post holder will be working in the community to provide enabling care and promoting independence and/or providing end of life care with the client in their home environment and to undertake visits to client's homes independently or with other team members as and when required.

Please note this is not a mental health support worker role.

Main duties of the job
You will be part of a multi-disciplinary team supporting registered healthcare professionals in providing patient's clinical care, including monitoring, observing, and ensuring personal hygiene standards are maintained or participate to provide a range of therapeutic activities for our patients.

We are dedicated to the ongoing development of our staff; we offer a wide range of opportunities for personal and professional growth including excellent progression through various career pathways.

Our priority is hiring the person who shares our Trust Values and have the ability to work as part of a dynamic team delivering high-quality care.

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About us
Here at Central and North West London NHS Trust we provide an extensive range of specialist health services including Physical Health, Mental Health, Learning Disabilities, Eating Disorders, Addictions, Sexual Health and Health and Justice across London, Milton Keynes and areas beyond. Our services are mainly provided in the community, hospitals, schools and prisons.

We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do.

What we offer

• 27 days' leave (rising to 29 after 5 and to 33 after 10 years' service)
• Enhanced pay when you work unsocial hours
• Excellent progression through various career pathway opportunities
• Regular ongoing supervision and appraisals with optional coaching available
• Support towards the Continuous Professional Certificate
• Support to complete the Care Certificate
• Generous NHS pension
• Great maternity, paternity and adoption support
• Childcare vouchers
• Access to meaningful discounts and benefits such as cycle and travelcard loans, salary deduction schemes enabling you to buy a car and hundreds of household items whilst spreading the cost over 12 months.

Details
Date posted: 05 November 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £31,554 to £33,270 a year per annum incl. HCAS
Contract: Permanent
Working pattern: Full-time, Part-time
Reference number: 333-G-CC-1609-B
Job locations: Carelink - St Pancras hospital, 4 St Pancras Way, London, NW1 0PE, United Kingdom

Job responsibilities
Please refer to the Job descriptions attached for detailed responsibilities

Band 3 Health Care Support Workers work closely with people who use our Services, their families, friends and carers and play an important contribution in how people experience our services. Band 3 Health Care Support Workers are expected to be kind and responsive but professional and informative and contribute to the quality of the services we provide by:

• keeping the people who using our services as safe as possible by recognising the limits of the Health Care Assistant role and working closely with Registered Nurses
• contributing to the best possible clinical outcomes by using up-to-date skills and adhering to evidence based policies and procedures when implementing care plans
• ensuring the people using our services have a good experience by respecting, empowering and working in partnership with people when contributing to the implementation and evaluation of care plans.

Please complete an online application asap

Closing date is indicative only and this vacancy may close once sufficient applications have been received.

Person Specification
Education and Qualifications
Essential

• Numeracy and Literacy skills required to keep accurate records and administer medicines (if appropriate)
• Spoken and written English, to an appropriate standard to fulfil the job requirements

Desirable

• Relevant Level 3 qualification eg. advanced apprenticeship, A-levels, T-levels, NVQ
• Care Certificate - you will be supported to complete this within 3 months of starting if not achieved elsewhere

Skills and knowledge
Essential

• Able to communicate with the multi-disciplinary team, update others in the team and use handover effectively. Speaking face to face but also by telephone.
• Able to maintain accurate, timely, concise and legible clinical records both electronic and handwritten which adhere to the CNWL policies
• Contribute to the implementation of care plans by helping to assess patients, develop, implement and evaluate a care plan
• Able to work under your own initiative but follow the directions of care plans and Band 4 staff or registered Nurses
• Obtain consent and understand how the Mental Capacity Act and Deprivation of Liberty Safeguards impacts on your work and the people you are working with
• You are expected to adhere to the Code of Conduct for Health Care and Support Workers and Adult Social Care Workers in England.
• Able to maintain electronic patient records Use Microsoft Word to draft letters and report

Desirable

• Basic knowledge and understanding of the Mental Health Act 1983.

Attitudes, aptitudes, personal characteristics
Essential

• Compassionate care for the people who use our services, their families and carers, and other staff
• Respectful of others and genuinely treating them how you would want to be treated
• Able and willing to work with service users, family and carers, and other staff in a way which empowers and supports others and makes them feel better about themselves
• Able and willing to work in partnership with service users, their friends and family as well as other health care professionals

Previous Experience
Essential

• Previous experience of working with a multidisciplinary team
• Experience of working with the general public communicating with a range of different people
• Previous experience of working in a fast-paced environment
• Previous experience of working within a customer focused environment

Desirable

• Healthcare/NHS or similar experience in community or hospital settings Volunteer sector
• Experience in a caring role
• Previous experience in mental health setting or working with adults suffering from mental health problems

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details
Employer name: Central and North West London NHS Foundation Trust
Address: Carelink - St Pancras hospital, 4 St Pancras Way, London, NW1 0PE, United Kingdom
Employer's website: https://www.cnwl.nhs.uk/work

Employer contact details
For questions about the job, contact: Clinical Lead-Carelink and Phlebotomy, Daniela Savevska-Tsang, daniela.savevska-tsang@nhs.net, 02033173297