Job summary
Are you a caring, compassionate and motivated individual who is passionate about supporting people to remain safe and independent in their own homes?

An exciting opportunity has arisen for a Band 3 Community Support Worker to join our Brent Urgent Community Response (UCR) Team at Central London Community Healthcare NHS Trust.

This is a full-time role, working 37.5 hours per week, supporting the delivery of high-quality care to patients within their own homes and community settings.

Working as part of a supportive multidisciplinary team, you will help provide timely care and support to patients who may be experiencing a change in their health or circumstances. You will play an important role in helping patients maintain their independence, supporting their recovery and preventing avoidable hospital admissions wherever possible.

We are looking for someone who is compassionate, reliable and committed to delivering person-centred care. You will enjoy working with people, be able to communicate effectively with patients, families and colleagues, and be comfortable working within a busy community service.

At CLCH, we believe in providing excellent care at the heart of our communities and creating an inclusive environment where colleagues are supported and valued.

If you are passionate about making a difference to patients in their own homes and would like to be part of our Brent UCR team, we would love to hear from you.

Main duties of the job
As a Band 3 Community Support Worker within the Brent Urgent Community Response Team, you will:

• Provide safe, compassionate and personalised care to patients in their own homes, working alongside registered nurses, therapists and other members of the multidisciplinary team.
• Support patients with a range of nursing and therapy needs, helping them to maintain their independence and remain safely at home wherever possible.
• Carry out delegated clinical activities and interventions under the direction of a registered healthcare professional and within your agreed level of competence.
• Provide holistic, person-centred support, recognising changes in a patient's needs or condition and reporting concerns appropriately.
• Support the team with relevant clinical and administrative duties to ensure patients receive timely and coordinated care.
• Communicate effectively and sensitively with patients, families, carers and healthcare professionals.
• Maintain accurate patient records and confidently use the relevant IT systems required for the role.
• Work collaboratively as part of the wider community team to deliver a responsive and effective service.

Please note: A full UK driving licence and access to a car for work purposes are essential for this community-based role.

About us
Just as we care about our patients' wellbeing, we care about yours!

We can offer you:

• A comprehensive induction into the community service followed by a local induction to introduce you to the role
• Car lease scheme \*T&C's apply
• Flexible working options
• Annual travel card loan
• Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here: Apply through our website

Job responsibilities
Please refer to Job description and person specification for outline of skills, knowledge and experience required.

Successful applicants will be required to demonstrate alignment with the Trusts values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification

Qualifications
Essential

• Higher Professional Diploma in Health and Wellbeing (NVQ/QCF - Level 3)
• A recognised equivalent course
• Willingness to undertake further training as appropriate

Desirable

• GCSE grade A-C or equivalent in English and Maths
• ECDL certificate
• Registration with the national regulatory body (when it becomes available).
• PSI qualification

Experience
Essential

• Experience of working in a health or social care setting
• Experience of working as part of a team
• Experience with the use of Microsoft Office and a variety of databases.

Desirable

• Experience of working as part of a team
• Experience with the NHS patient information database (SystmOne, Rio, CIS)

Skills & Knowledge
Essential

• Knowledge of NHS An awareness of risk management.
• Demonstrate an acceptable level of numeracy and literacy.
• Knowledge of multiagency services available and processes for referral
• Knowledge of the effects of the ageing process and needs of vulnerable adults in relation to their health and well-being
• Self-management skills-managing time and workload
• Ability to analyse, interpret and record data in a clear, and succinct manner
• Good analytical and problem solving skills
• To be able to promote the work of the team across the trust
• Effective interpersonal, influencing and negotiating skills
• Adaptable and flexible
• Ability to cope with uncertainty and change
• Proactive and innovative
• An awareness of risk management.

Desirable

• Knowledge of local health needs strategies

Key Attributes
Essential

• Flexible about work location - the post holder will be required to travel to other CLCH sites in London
• Appropriate level of physical fitness to perform the job (as outlined in the job description) with or without limitation

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.