Job Summary
The Virtual Ward service is available 12 hours a day, 7 days a week.

The post holders will require assessment skills and have the ability to monitor and support patients via the Virtual Ward with complex needs through an acute episode in the community in order to avoid a hospital admission.

The post holders will work closely with the local community teams and ensure early escalation of unwell patients. They will therefore need to be motivated and innovative, with strong written and verbal communication skills, to support the development of the Virtual Ward.

Interviews: 13th August 2026

Main duties of the job

• Work with the care support team and other external providers to ensure the right care, right person, right time and right place
• Aim to enable patients to regain independence or achieve their rehabilitation potential, preventing unnecessary hospital admissions
• Work closely with the Senior Clinicians and junior staff, demonstrating effective communication, networking and liaison skills, ensuring quality outcomes
• Be responsible for the assessment and treatment of patients during a crisis, identifying complex and specialist needs and developing, implementing and evaluating programmes of care.
• Support and promote the on-going development of all care delivery within the patient's home/Care Home environment, enhancing the quality of care.
• Work with a high level of autonomy, within agreed guidelines, managing undifferentiated and undiagnosed problems by incorporating physical assessment and diagnosis via telehealth devices, supported by senior members of the MDT
• Determine the medical stability of patients referred and those currently on the caseload and promote the mental, physical and emotional health of a given population
• Assist the Senior Clinicians in identifying gaps in service and address these gaps ensuring the need of the patients are met
• Assist with audits and help identify areas for improvement
• Provide expert advice to patients, families/carers, health professionals and members of the multi-disciplinary team
• Clinically supervise junior members within the virtual ward

About us
Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.

Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people's homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.

Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.

If you want to make a real difference, challenge yourself and be part of a Trust that's shaping local healthcare, Croydon Health Services could be the place for you.

At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Details
Date posted: 07 July 2026
Pay scheme: Agenda for change
Band: Band 6
Salary: £45,953 to £54,254 a year
pa inc HCAS
Contract: Permanent
Working pattern: Full-time
Reference number: 199-8090665-RB-MC
Job locations: Croydon Health Services NHS Trust Bernard Weatherill House, 2nd Floor, Zone A 8 Mint Walk, Croydon, CR0 1EA, United Kingdom

Job description
Please see the attached supporting document (Job Description) which contains more information about the role.

Job responsibilities
Please see the attached supporting document (Job Description) which contains more information about the role.

Person Specification
Education and Qualification
Essential

• Registered General Nurse/Paramedic with current NMC/HCPC registration
• Completion of clinical reasoning and physical assessment

Desirable

• Assessor/mentorship qualification: ENB 998 or equivalent

Knowledge and Understanding
Essential

• Evidence of working at Band 5 level within the community or acute NHS setting.
• Knowledge of normal vital signs (NEWS2)
• Knowledge and experience of EPR systems
• Awareness of current healthcare issues, policies and implications for practice
• Broad range of complex medical and respiratory conditions

Desirable

• Knowledge of working with Telehealth /Virtual Ward.
• Knowledge of /additional specialist area through in-house training & short course.

Experience
Essential

• Experience as a physiotherapist / Nurse in Acute Respiratory, Intensive Care, Community, Virtual Ward, Rapid Response, A&E
• Minimum 2years post qualification with experience of working within the acute NHS or community setting

Desirable

• Leadership course and evidence changing practice.
• Experience of managing staff

Skills/Abilities
Essential

• Capable of working and making decisions under own initiative
• Evidence of innovative practice
• Able to present information, written and orally, in a clear and logical manner
• Excellent telephone and video call manner and ability to take clear accurate messages paying attention to detail.
• Ability to manage stressful situation

Desirable

• Awareness of monitoring telehealth/ virtual ward

General
Essential

• Basic IT skills
• Flexible to meet the needs of 12/7 day service
• Ability to work on-site at hub location.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details
Employer name: Croydon Health Services NHS Trust
Address: Croydon Health Services NHS Trust Bernard Weatherill House, 2nd Floor, Zone A 8 Mint Walk, Croydon, CR0 1EA, United Kingdom

Employer contact details
For questions about the job, contact:
Remote Monitoring Hub Matron
Tendai Washaya
tendai.washaya@nhs.net

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.