Senior Director, Omnichannel Engagement - International

Locations: EMEA, CH, Kanton Zurich, Opfikon, CSL Vifor | EMEA, ES, Barcelona, CSL Vifor | EMEA, GB, Berkshire, Maidenhead, CSL Behring | EMEA, DE, Munich, CSL Vifor

Country: Switzerland
Country code: CH
Time type: Full time
Posting start date (Workday): 2026-09-29
Requisition ID: R-291585

Looking to make a global impact? This high-visibility leadership role offers the opportunity to shape and execute CSL's omnichannel engagement strategy across the International region (ex-US) while partnering with senior executives to transform customer engagement and accelerate business growth across a diverse global portfolio.

Responsibilities:

Leadership & Vision
Member of the Global Omnichannel & Digital Strategy Leadership team to set strategic direction and priorities
co-create a cohesive omnichannel engagement strategy together with international Marketing as well as with regions across the full product-portfolio
Set long-term roadmap for adoption of tools/systems/frameworks around omnichannel and commercial excellence (in collaboration with respective CoEs)
Translate senior leadership priorities (Marketing, Medical, Commercial) into actionable omnichannel plans

Stakeholder Partnership
Act as a sparring partner/advisor to Marketing, Medical and Commercial heads
Partner with and Advocate for local and regional needs with global enablement functions (e.g. I&A, I&T, Business Excellence,…)

Team Leadership & Development
Build, lead, mentor and grow cross-functional team of senior specialists that can deliver across the omnichannel spectrum
Foster learning and professional development and promote a culture of continuous improvement, innovation and responsiveness

Implementation & Operational Execution
Oversee successful rollout/adoption of new systems, tools and processes/frameworks relevant to omnichannel engagement
Ensure integration of right content, right channel, right timing thinking
Desing, map, optimize customer journey for different segments in alignment with Marketing, Medical,… ensuring that touchpoints across channels are coherent and act with KPIs focusing on ROIs
Use state of the art transformation & change management

Budget & Resource Management
Manage budget within responsibility and ensure to allocate resources (people, partners, tech,…) optimally and manage vendor relationships

Qualifications:
Bachelor’s or Master’s degree in a scientific, technological or business field
12 plus years experience in the pharma/biotech industry, with direct commercial experience or IT experience in support of commercial
Strong interpersonal skills to quickly build rapport and credibility with senior leaders
Local knowledge of relevant business, legal, compliance, privacy, security, and regulatory requirements
Multiple years' experience working in an international environment and with matrixed, cross-functional teams
Excellent project management, stakeholder management, communication, and relationship-building abilities
Familiarity with global regulations and cultural nuances
Strong Change and Leadership skills

Different qualifications or responsibilities may apply based on local legal and/or educational requirements.

This role requires a minimum of 3 days per week onsite.

About CSL Vifor
CSL Vifor is a global partner of choice for pharmaceuticals and innovative, leading therapies in iron deficiency and nephrology. We specialize in strategic global partnering, in-licensing and developing, manufacturing and marketing pharmaceutical products for precision healthcare, aiming to help patients around the world lead better, healthier lives. Headquartered in St. Gallen, Switzerland, CSL Vifor also includes the joint company Vifor Fresenius Medical Care Renal Pharma (with Fresenius Medical Care). The parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people and delivers its lifesaving therapies to people in more than 100 countries.
To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/ .

Our Benefits
For more information on CSL benefits visit How CSL Supports Your Well-being | CSL .

You Belong at CSL
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging

Equal Opportunity Employer
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement .