Job summary
Cumbria Health is looking for a friendly, organised, and patient-focused individual to join our Reception Team at Glenridding Health Centre on a bank contract basis.

As the first point of contact for patients, you'll play a key role in creating a welcoming and efficient environment while supporting clinicians and the wider practice team. This is a varied role that combines reception duties, appointment management, administration, and liaison with healthcare professionals and external agencies.

What you'll do:
Welcome patients and visitors, answer calls, and book appointments. You'll handle confidential information, process mail, and update records on the clinical system. You'll also monitor the waiting area, escalate any concerns, and support general admin while helping maintain a clean, safe, and professional environment.

Main duties of the job
The post holder will provide reception support at the Glenridding Health Centre.

This includes greeting patients, answering the telephone and booking appointments. Some general administration, data entry, equipment checks and liaison with multi-disciplinary teams.

This post is working from a small office where being a team player and willing to help where necessary is essential. All staff are expected to work to Cumbria Health Values:

Clinically Focussed: Everything every one of us does is for the patient
Responsive: We listen and we respond quickly in a patient focussed way
One Team: We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts
High Standards: We provide skilled professionals working to the highest standards who are passionate about improving patient care
Growth & Sustainability: With our strong roots we will continue to thrive and grow
Communities: Connecting and engaging to meet local needs

About us
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love.

Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.

• To be the first point of contact for patients arriving at the Centre.
• Answering the telephone and booking appointments as required.
• Processing confidential patient information to pass to Clinicians.
• Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional.
• Alerting Emergency Services in the event of an emergency and/or gaining help from within the centre.
• Dealing with incoming mail; directing to duty Doctor and scanning letters onto the computer system.
• To work autonomously, managing own workload effectively referring to line manager when necessary.
• Ensure a clean and safe environment for practice personnel and public.
• To adhere to all Cumbria Health Policies and Procedures
• Participate and ensure own on-going development
• To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security
• Undertake any other activities deemed appropriate and necessary by the organisation.

Qualifications
Essential

• 5 GCSEs including English and maths
• Proficient in MS office
• Evidence of continuing professional development

Desirable

• Knowledge of the EMIS system

Skills and Aptitudes
Essential

• Excellent oral and written communication skills
• Excellent telephone manner
• Ability to prioritise & manage own workload
• Close attention to detail
• Excellent proof reader
• Excellent organisational skills
• Ability to work on own initiative
• Able to work under pressure
• Able to maintain a high level of confidentiality

Knowledge
Essential

• Working knowledge of office systems and processes
• Ability to input and retrieve data accurately on a computerised system
• Ability to carry out work accurately to specified deadlines

Personal Circumstances
Essential

• Demonstrate/ role model Cumbria Health values at all times
• Positive, flexible, can do attitude
• Friendly, helpful and can do approach
• Tact and diplomacy
• Good team player
• Ability to build rapport and effective relationships at all levels
• Ability to maintain workload in a sometimes busy and demanding environment

Other requirements
Essential

• Willingness to undertake further training

Experience
Essential

• Reception experience
• Experience of a customer facing role

Desirable

• Relevant experience within the NHS/ Medical Workforce

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Cumbria Health
Address: Glenridding Health Centre, Glenridding, Penrith, Cumbria, CA11 0PD, United Kingdom
Employer's website: Apply through our website

Employer contact details
For questions about the job, contact: CH Recruitment, ch.recruitment@cumbriahealth.nhs.uk

We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received
Please note that we are unable to offer an Employer Sponsored Visa for this role.