Job summary
We are looking for a Clinical Coder / Document Administrator to join our Administration and Coding Team on a bank contract basis.

In this role, you will review, extract, and accurately record clinical data into our EMIS Web clinical system. Your work will directly impact patient safety, data quality, and the practices achievement of national healthcare targets such as the Quality and Outcomes Framework (QOF).

Key Responsibilities

• Document Processing: Review and action incoming electronic correspondence (e.g. discharge summaries, clinic letters, A&E reports) via EMIS Web.
• Clinical Coding: Extract diagnoses, procedures, medication changes and test results, assigning accurate SNOMED CT codes to patient records.
• Workflow Management: File non-clinical information and escalate urgent actions or medication changes to the appropriate clinician.
• Medical Summarising: Summarise new patient records into EMIS when required.
• Data Quality: Identify missing or inconsistent information and liaise with clinicians to resolve issues.
• Compliance & Governance: Maintain confidentiality and comply with NHS Information Governance, GDPR and safeguarding requirements.

Closing Date: 06 October 2026
Apply early, as this vacancy may close once sufficient applications are received.

Please provide a mobile number with your application and check your spam/junk folder for updates from us.

Please note that we are unable to offer an Employer Sponsored Visa for this role.

Main duties of the job
The post holder will be part of the Administration and Coding Team Hub supporting Cumbria Health practices. The primary purpose of the role is to accurately review, extract, code and record clinical information from incoming electronic correspondence within EMIS Web. The post holder will review discharge summaries, outpatient letters, A&E reports and other clinical correspondence, applying accurate SNOMED CT codes, maintaining data quality and ensuring urgent clinical information is escalated appropriately. The role supports patient safety, continuity of care and healthcare performance targets.

The post holder will be based either at Cumbria Health headquarters in Carlisle, or remote working may be available.

All staff are expected to work to Cumbria Healths Values:

• Clinically focused - Everything every one of us does is for the patient
• Responsive - We listen and we respond quickly in a patient focussed way
• One Team - We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts
• High Standards - We provide skilled professionals working to the highest standards who are passionate about improving patient care
• Communities Connecting and engaging to meet local needs
• Growth & Sustainability with our strong roots we will continue to thrive and grow

About us
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love.

Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive, and the role may include additional duties which are not listed here.

• Document Processing: Review and action incoming electronic correspondence including discharge summaries, clinic letters, A&E reports and other clinical communications via EMIS Web.
• Clinical Coding: Extract diagnoses, procedures, medication changes and test results and accurately assign appropriate SNOMED CT codes within patient records.
• Workflow Management: Identify actions required from incoming correspondence and route urgent items, medication changes or clinical tasks to the appropriate clinician/team.
• Data Quality: Identify inconsistencies, omissions or missing information within clinical correspondence and liaise with clinical staff to resolve issues.
• Information Governance: Maintain confidentiality and comply with NHS Information Governance, GDPR and safeguarding requirements.
• Code all incoming discharge letters and patient-related correspondence into the medical record and workflow to the appropriate clinician.
• Ensure problems are coded correctly so information is available to support continuity of care.
• Identify and task actions arising from incoming mail to the relevant person or practice team.
• Identify coding opportunities that support quality initiatives and accurate reporting.
• Undertake any other additional duties appropriate to the post as required.

Person Specification
Knowledge
Essential

• Excellent customer service skills
• Experience of dealing with the public
• Excellent administrative and organisational skills

Desirable

• GP practice experience
• Knowledge of medical terminology
• Experience of medical records coding
• Experience of using NHS computer systems

Skills and Aptitudes
Essential

• Computer literate with excellent keyboard skills
• Working knowledge of Microsoft office Applications
• Attention to accuracy and detail on a consistent basis
• Good communication skills, both written and verbal
• Communicating with a range of different people & colleagues in a courteous and professional manner
• Able to work well as part of a team
• Able to use and work on your own initiative
• Ability to work in a fast paced, ever changing environment
• Good organisational skills
• Effective administrative and secretarial skills
• Ability to prioritise workload
• Ability to work under pressure and at speed
• Enthusiastic & committed to personal development

Desirable

• Understanding of and commitment to health & safety in the workplace
• Knowledge of safeguarding procedures
• Knowledge of the healthcare sector

Personal Circumstances
Essential

• Ability to remain calm and courteous under pressure
• Self-motivated and capable of working unsupervised
• Keen to learn and develop new skills
• Caring, approachable and sociable
• High level of organisational and time management skills

Qualifications
Essential

• GCSE English Language and Mathematics (Grade C or above) or equivalent
• A Level or equivalent experience

Desirable

• RSA II or equivalent in typing or word processing
• Medical Terminology
• National Clinical Coding
• Qualification.

Other Requirements
Desirable

• Clean driving license and access to a vehicle

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Cumbria Health
Address: Cumbria Health, 4 Wavell Drive, Rosehill Industrial Estate, Carlisle, CA12SE, United Kingdom
Employer's website: https://cumbriahealth.co.uk/

Employer contact details
For questions about the job, contact: CH Recruitment, ch.recruitment@cumbriahealth.nhs.uk

Details
Date posted: 22 September 2026
Pay scheme: Other
Salary: £14.07 an hour
Contract: Bank
Working pattern: Part-time
Reference number: B0554-26-0096
Job locations: Cumbria Health, 4 Wavell Drive, Rosehill Industrial Estate, Carlisle, CA12SE, United Kingdom

Supporting documents
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