Job summary
Cumbria Health are looking for a proactive and organised GP Assistant to help ensure the smooth running of our clinics, based at Upper Eden Medical Practice.

You'll provide support for the Practice team in all administrative tasks and coding relating to patients medical records. This role is an integral part of the Practice ensuring first class patient care through the careful management of records and requires liaison with clinical staff, the secretarial, reception and dispensary team and outside agencies

This is a part time position - 20 hours per week

Closing Date: 7th October 2026

Interview Date: TBC

Please note that this job advert may close early.

WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED. PLEASE ALSO CHECK YOUR SPAM OR JUNK FOLDER REGULARLY AS EMAILS FROM US MAY OCCASIONALLY BE FILTERED THERE.

We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received

Please note that we are unable to offer an Employer Sponsored Visa for this role

Main duties of the job
A GP Assistant will support the GP(s) smooth running of clinics by performing the more routine administration/clinical tasks on behalf of the GP freeing up their time to focus on the patient.

All staff are expected to work to Cumbria Health Values:

• Clinically focused - Everything every one of us does is for the patient
• Responsive - We listen, and we respond quickly in a patient focussed way
• One Team - We work together to provide a high-quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts
• High Standards - We provide skilled professionals working to the highest standards who are passionate about improving patient care
• Growth & Sustainability - With our strong roots we will continue to thrive and grow
• Communities - Connecting and engaging to meet local needs

About us
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love.

Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive, and the role may include additional duties which are not listed here.

Main Duties and Responsibilities:

• Culling and sorting patient records and letters in preparation for summarising.
• Reviewing medical records and producing an accurate summary of the patients medical history.
• Using SNOMED coding within EMIS to record the information from patient paper medical record, or via GP2GP, into the practice clinical system.
• Auditing data collection standards in the practice.
• File patient records and correspondence in patient medical records.
• Ensure correspondence, reports, results etc. are filed in correct records.
• To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
• To retrieve medical records and assist with the completion of medical/insurance records and invoicing accordingly.
• Dealing with online enquiries and CH out-of-hours reports to ensure they are directed to the appropriate department within the required timeframe.
• Coding incoming mail to ensure problems are coded properly and information is available to support continuity of care.
• Ensuring actions from incoming mail are identified and tasked to the relevant person in the practice.
• Picking up on items to be coded to secure any quality initiative payments for the practice.
• To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
• Dealing with private work associated with firearms licences, medical letters, HGV licences etc.
• Facilitation of SAR processing.
• Assisting with medical records tasks sent by the wider practice team.
• Answering patient queries received via the practice website submission form, including new patient registrations.
• To maintain the computer clinic system in an accurate and secure manner.
• To assist with the gathering of statistics and information when required.
• Liaising with ICC Hub and Hospitals regarding patient care
• Undertake any other additional duties appropriate to the post as required.

Person Specification
Personal Circumstances
Essential

• Ability to remain calm and courteous under pressure
• Self-motivated and capable of working unsupervised
• Keen to learn and develop new skills
• Caring, approachable and sociable
• High level of organisational and time management skills

Other Requirements
Essential

• Clean driving license and access to a vehicle

Qualifications
Essential

• GCSE English Language and Mathematics (Grade C or above) or equivalent
• A Level or equivalent experience

Desirable

• RSA II or equivalent in typing or word processing
• Medical Terminology.
• National Clinical Coding
• Qualification.

Knowledge
Essential

• NHS e-referral system
• Excellent customer service skills
• Experience of dealing with the public
• Excellent administrative and organisational skills

Desirable

• GP practice experience
• Knowledge of medical terminology
• Experience of medical records coding
• Experience of using NHS computer systems

Skills
Essential

• Computer literate with excellent keyboard skills
• Working knowledge of Microsoft office Applications
• Attention to accuracy and detail on a consistent basis
• Good communication skills, both written and verbal
• Communicating with a range of different people & colleagues in a courteous and professional manner
• Able to work well as part of a team
• Able to use and work on your own initiative
• Ability to work in a fast paced, ever changing environment
• Good organisational skills
• Effective administrative and secretarial skills
• Ability to prioritise workload
• Ability to work under pressure and at speed
• Enthusiastic & committed to personal development

Desirable

• Understanding of and commitment to health & safety in the workplace
• Knowledge of safeguarding procedures
• Knowledge of the healthcare sector

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Cumbria Health
Address: Upper Eden Medical Practice, Silver Street, Kirkby Stephen, Cumbria, CA17 4RB, United Kingdom
Employer's website: Apply through our website

Employer contact details
For questions about the job, contact:
Recruitment Coordinator
CH Recruitment
CH.Recruitment@cumbriahealth.nhs.uk

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