Job summary
We are looking for a highly motivated individual to join Sunderland and South Tyneside Universal Crisis Team (UCT) in the newly established role of Family Intervention Worker post.

Sunderland and South Tyneside Crisis Team are an ageless, well established and HTAS accredited team who provide a 24-hour service, across 7 days, which provides a triage, assessment and home based treatment to those people in urgent mental health crisis.

The principal role of the post holder will be to support families and carers by developing mutual relationships, providing emotional support, practical guidance and support and access to resources for families facing mental health challenges alongside vital emotional support and guidance.

Most of the post holder's time will be devoted to having direct contact with families and carers, mainly on a one-to-one basis but at times in group settings. You will support families and carers to identify aspects of life that give meaning, hope, value, and purpose whilst recognising that everyone's wellbeing is distinctive and deeply personal.

Main duties of the job
The postholder will ensure the needs and views of families and carers are heard and acted on by working as part of a multi-disciplinary team (MDT) and ensuring that families and carers wants and needs are considered whilst challenging stigma.

The post holder will be expected to influence and contribute to the development of the Family Intervention Worker role within Crisis Services. They will also be required to manage their activities to an agreed level of competence which may require them to use their initiative and experience and the ability to work independently whilst working within the limits of their competencies without direct day to day supervision.

The postholder will support the wider clinical team with regards to any carer concerns and provide further support, psychoeducation and community links.

The postholder will work within the principles of the Carers Promise, Carer Record and Getting To Know You and will support the wider clinical team with this.

About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Job responsibilities
Please find attached job description for full details..

Date advertised - 6th October 2026

Closing date - 20th October 2026

We welcome your application for this post..

Person Specification
Education and Qualification
Essential

• NVQ Level 3 in healthcare, plus experience of providing care in a health care setting
• Further knowledge and experience developed working with family and carers within a heath care setting.
• General level of education to O-Level / GCSE or equivalent
• Demonstrate knowledge and skills required for the role, underpinned by a base level of theoretical knowledge achieved through formal training or equivalent experience.
• Commitment to work towards qualifications relevant to role.

Desirable

• Completion of relevant training related to the post

Knowledge and Experience
Essential

• Experience of working in an appropriate care setting
• Able to follow instructions recognising the boundaries of own competency.

Desirable

• Previous experience of working in family/carer support role
• Experience of working in a multi-disciplinary setting
• Experience of working in the mental health field

Skills and Competencies
Essential

• Ability to use IT system
• Ability to establish a rapport with service users, family and carers
• Ability to work independently and as part of a team.
• Time management skills
• Excellent communication and interpersonal skills, both verbal and written

Desirable

• Knowledge of how the mental health and other health and social care systems operate

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.