Job Summary (Receptionist / Care Navigator)
An exciting opportunity has arisen to join the reception and care navigation team at Dunsville Medical Centre, Doncaster.

You will provide face-to-face and telephone support to our patients, working alongside our friendly reception, administrative and clinical teams to ensure patients receive the best possible experience. The ideal candidate will have a wider knowledge (or happy to learn) of general practice and the associated administrative roles.

We would like applicants to use NHS jobs to apply however you may contact the practice for an informal conversation if you require more information.

Main Duties of the Job
The primary responsibilities of this role include:

• Providing care navigation, including assisting patients to access the most appropriate service.
• Booking appointments, managing triage requests and guiding patients through practice processes.
• Processing repeat prescription requests and handling general patient enquiries.
• Carrying out general office and administrative duties, including filing, photocopying, scanning and dealing with incoming correspondence.
• Supporting the wider reception and clinical team to ensure smooth day-to-day running of the practice.

About the Organisation
Dunsville Medical Centre is a long established, busy GP practice providing high quality care to our local community. Our team works hard to maintain excellent patient service, whilst supporting one another in a positive, friendly, and collaborative working environment.

We place strong emphasis on staff wellbeing, teamwork and professional support, ensuring every team member feels valued and able to contribute to the smooth running of the practice.

Interested?
We welcome applications from individuals with strong communication skills, excellent customer service experience, and the ability to remain organised in a busy environment. Prior GP experience would be beneficial.

For an informal discussion or to find out more about the role, please contact the surgery Apply through our website

Person Specification
Experience
Essential

• Good IT literacy including email, data entry and use of computer systems
• Experience working in a customer-facing role
• Experience working in a busy environment with competing demands
• Ability to communicate clearly and professionally by telephone and face-to-face

Desirable

• Experience in a healthcare reception role
• Experience of SystmOne or similar clinical system
• Experience handling confidential or sensitive information
• Experience dealing with challenging, upset or distressed members of the public
• Experience communicating with vulnerable individuals in a professional and compassionate manner
• Experience resolving difficult situations whilst remaining calm, courteous and professional
• Experience prioritising multiple tasks whilst maintaining accuracy and attention to detail

Qualifications
Essential

• Good general standard of education
• Good standard of IT literacy

Desirable

• GCSE English and Maths (Grade C/4 or above) or equivalent

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.