Job summary
We are recruiting for Housekeepers who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This post will be a early shift housekeeper working from 07:00-15:00 (37.5 hrs/week) Monday-Friday.

You will be joining our Adult Emergency Department. The Emergency Department is a fast paced clinical environment and ensuring provision of food and patients is part of improvements being implemented to ensure patient safety.

You will be responsible for maintaining a clean, safe, and welcoming environment in the Emergency Department. You are expected to adhere to proper food handling.

This role involves performing a variety of cleaning tasks to ensure that all areas meet health and safety standards. You will work closely with medical staff to support patient care by providing a hygienic setting that promotes recovery and well-being.

You will be responsible for the provision of a high quality service by meeting and greeting visitors to the ward. Supported by the ward manager and the ward clinical team to ensure a customer friendly approach is used in interactions with patients and stakeholders. You will also support the general running of the ward by being involved in general organisational.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job
A Clinical Housekeeper in the Emergency Department plays a vital role in ensuring that the environment is clean, organized, and safe for both patients and staff.

• Ensuring patient bays and common areas are cleaned and disinfected regularly.
• Adhering to infection control protocols, including proper cleaning of high-touch surfaces and equipment.
• Ensuring that essential supplies, such as PPE, hand sanitizers, towels, and cleaning products, are stocked and available.
• Reporting any maintenance issues, such as broken equipment, leaks, or other hazards, to the appropriate department.
• Providing basic assistance to staff in preparing treatment areas for procedures, including setting up trolleys and restocking items.
• Following hospital and department policies related to infection control, health and safety, and environmental cleanliness.

These duties help ensure that the ED runs smoothly, maintaining a high standard of hygiene and patient care.

About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification
Qualifications
Essential

• Basic general education - English & Maths
• Training in food handling and hygiene

Desirable

• Computer literacy
• Training in cleaning standards/ small maintenance tasks

Previous Experience
Essential

• Clear & polite telephone skills and verbal communications
• Ability to work closely with all levels of staff
• Adaptability, able to prioritise especially under pressure
• Customer service focused environment

Desirable

• Previous employment within the NHS, hospital environment or hotel industry

Skills
Essential

• Politeness, approachable with all patients, staff and visitors
• Motivation and initiative to work alone and within a team
• Confidentiality
• Flexible/adaptable

Desirable

• Specific skills required; Leadership, Organisational, Communication
• Able to organise and ensure that the environment is conducive to healthcare

Knowledge
Essential

• Knowledge of Health & Safety issue
• Clerical procedures/ordering supplies
• Infection control issues
• Dealing with the public

Desirable

• Patients nutritional needs
• Waste management

Other Requirements
Essential

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.