Job summary
The post gives the opportunity to lead and work within the MSK Orthopaedic Triage service and MSK Physiotherapy service, contributing to its development, as well as developing an understanding of the wider health care community. The post holder will be supporting the ESP's, Band 6 and 7 Physiotherapists within the team involving supervision, appraisal and in-service training. Key Leadership in North East London service standardisation.

PREVIOUS APPLICANTS MAY NOT APPLY.

Main duties of the job
We are seeking an individual, who is an excellent leader, that can help dmanage the MSK triage service, working alongside the existing Advanced Physiotherapy (ESP) team and the Physiotherapy team. This person must be self-motivated and able to keep an up-to-date knowledge base. As well as leadership qualities, there would be an expectation of an advanced level skill set, including Injection Therapy, with Sonography and Independent Prescribing desirable. An ability to work under pressure and to be able to respond and adapt to changes is a must in the current NHS landscape.

About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Details
Date posted: 04 September 2026
Pay scheme: Agenda for change
Band: Band 8a
Salary: £63,665 to £70,887 a year
Per Annum Inc HCA
Contract: Permanent
Working pattern: Full-time
Reference number: 363-CHN8035153-A
Job locations: Stratford Physiotherapy Centre, 29 Romford Road, Stratford, E15 4LY, United Kingdom

Job responsibilities

• Overall operational leadership of the MSK outpatient service across sites/localities
• Ensuring safe, effective, efficient, and high-performing service delivery
• Managing patient flow, access, triage, waiting lists, and capacity
• Delivering KPIs including RTT pathways, productivity, and activity targets
• Coordinating service planning and demand/capacity modelling
• Ensuring robust administrative systems for referrals, appointments, and data capture
• Advising senior leadership on operational pressures and risks

• Line management of senior clinicians, clinical leads, ATPs, psychologists, and wider MDT staff
• Recruitment, retention, workforce planning, and vacancy management
• Managing appraisals, supervision, probation, and performance reviews
• Oversight of sickness absence, disciplinary, grievance, and capability processes
• Developing workforce capability, succession planning, and staff wellbeing
• Supporting role redesign and workforce transformation
• Creating a positive, inclusive, and high-performing culture

• Leading governance, quality, and patient safety frameworks
• Managing incidents, complaints, risks, and learning actions
• Ensuring compliance with:
• Trust policies
• CQC standards
• NICE guidance
• Infection prevention and safeguarding requirements
• Leading audits, quality improvement, and service evaluation
• Embedding evidence-based practice and outcome measures

• Leading service redesign and transformation programmes
• Developing and implementing MSK service strategies
• Supporting integration across:
• Primary Care Networks
• Community services
• Acute trusts
• ICB/system partners
• Leading working groups and policy development
• Supporting prevention of hospital admissions and community-based care pathways
• Identifying service gaps and implementing improvement initiatives

• Managing delegated budgets alongside finance teams
• Monitoring expenditure and contributing to balanced budget delivery
• Supporting Cost Improvement Programmes (CIPs) and recovery plans
• Oversight of equipment purchasing, stock control, and resource allocation
• Assessing financial viability of service developments
• Supporting business cases and capital bids

• Monitoring service performance dashboards and trends
• Analysing data relating to:
• waiting times
• demand
• outcomes
• staffing
• productivity
• Producing governance and contract reports
• Escalating risks and implementing recovery actions where needed
• Driving continuous improvement initiatives

• Leading training programmes and CPD across the MSK workforce
• Providing expert specialist advice across teams
• Supporting students, junior staff, assistants, and MDT colleagues
• Ensuring clinical supervision structures are robust
• Promoting advanced practice and evidence-based care
• Influencing professional standards and clinical strategy

Person Specification
Education/ Qualification/ Training
Essential

• Recognized Physiotherapy degree and membership of professional society.
• HCPC registration
• Master's degree in advanced clinical education, or equivalent level 7 education or training relevant to role

Desirable

• Member of specialist interest group
• Post registration training in management/relevant clinical areas

Knowledge and Skills
Essential

• Awareness of developments in the NHS and service delivery
• Understanding of evidence-based practice and its implementation.
• Understanding of professional issues impacting on therapies within the Trust and the healthcare sector
• Understands the implications of Equal opportunities in practice
• Understanding of the importance of data collection and analysis.
• Able to work independently with excellent organizational and time management skills

Experience
Essential

• Substantial post-registration experience in MSK services, including experience in a relevant senior role.
• Evidence of previous service development innovations introduced into the service and evaluation of developments
• Experience of working in Multidisciplinary team, workforce development and skill mix
• Experience of People management i.e. recruitment, supervision, appraisal, annual leave etc.
• Experience of developing and delivering training
• Experience of managing a team and supervising junior staff and students
• Experience of clinical audit / research or quality issues

Desirable

• Budget management and business planning

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details
Employer name: East London NHS Foundation Trust
Address: Stratford Physiotherapy Centre, 29 Romford Road, Stratford, E15 4LY, United Kingdom
Employer's website: https://www.elft.nhs.uk/

Employer contact details
For questions about the job, contact:
Deputy Out Patient Services Manager
Mark Harrison
mskservicesnewham@nhs.net
02038194999

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Applicants must have current UK professional registration.