Job summary
Embrace Agile Working

We are seeking ambitious, proactive, and forward-thinking Paramedics and Nurses (Adult ) to join our Clinical Assessment Service (CAS). In today's dynamic healthcare landscape, flexibility is key. We are excited to offer agile working options, allowing you to balance your personal and professional life effectively.

This vacancy is not open to current CAS staff as a separate pathway exists internally.

As an Agile Clinical Advisor (Validator), you will be a vital part of our team supporting our Emergency Operations Centres (EOCs). The role intercepts lower acuity and appropriate 999 calls to provide advice and arrange for appropriate care pathways. Our aim is to reduce ambulance demand and Emergency Department admissions safely. You will be an integral part of our team in developing a multi-disciplinary approach to 999 services.

We will offer a variety of contract types including full or part-time positions and remote working

We are looking for full or part time permanent staff ideally to work on our core Rotas. We require a minimum of 18.75hrs per week.

There is a minimum initial training period of 3 weeks, which must be completed on a full-time basis on site at either Norwich, Chelmsford or Bedford. Accommodation can be provided .

Main duties of the job
Main Responsibilities:

• Clinical accountability for patients calling 999.
• Work as an autonomous practitioner to provide high quality complex clinical triage.
• Provide appropriate emergency response or referral to an alternative care pathway safely using knowledge, skills, critical thinking, and professional judgement supported by clinical assessment software.
• Collaborate with a multi-disciplinary team to reduce ambulance demand and A&E admissions.
• Maintain high standards of clinical triage.
• Collaborate with external agencies to achieve successful outcomes.

Essential Criteria:

• 2 years post-registration experience in a clinical environment
• Experience in A&E, Medical, or Primary Care settings
• Experience of undertaking clinical triage at first point of contact with healthcare services in Accident and Emergency or Urgent Care Setting autonomously
• Demonstrable experience in telephone triage
• Previous experience in making autonomous clinical decisions.
• Able to deal effectively with highly distressed callers
• High level of IT and telephony proficiency
• Ability to utilise critical analysis skills demonstrating knowledge of differential diagnosis during assessment.
• Demonstrable commitment to continual professional development
• Recognise the importance of audit, evaluation, and Clinical Governance

About us
NHS Pension: Secure your financial future with our comprehensive NHS pension plan.

• Initial Remote Induction & in-room mentoring: Get started seamlessly with our agile training program.
• Training and Development Opportunities: We invest in your growth and offer pathways for advancing your career.
• Flexible Contracts: Choose from full-time or part-time, with agile working

Make a Difference, Join Us! It is time for change.......

Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

Qualifications
Essential

• A Bachelor's Degree (or equivalent) in Nursing or Paramedic Science.
• Experienced HCPC Registered Paramedic who has completed the NQP pathway, OR NMC Registered Nurse post Pre-Hospital Practitioner pathway.

Experience
Essential

• Experience of A & E, Medical or Primary Care setting.
• Previous experience of telephone triage.

Desirable

• Present or significant post-registration experience in a clinical environment.

Skills and Knowledge
Essential

• Communicate highly complex, sensitive information requiring empathy, reassurance; barriers to understanding.
• Able to make clinical judgements from information, evaluate alternative courses of action.
• Ability to work as part of a multidisciplinary team.
• Ability to utilise critical analysis skills demonstrating knowledge of differential diagnosis during assessment.

Personal Qualities, Abilities and Attributes
Essential

• Motivated towards further professional development, innovation and change.
• High level of IT and telephony dexterity, effective keyboard skills.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).