Job summary
The Norwich Triage team currently has a fixed term vacancy for a Community Triage Nurse.

The Triage Hub is the starting point of the patient journey into community services, we take great pride in our work and always aim to do the best for our patients. We are looking for someone who holds the same values and wants to be part of a diverse and supportive team.

We are a small and friendly team of nurses who triage patient referrals from across the Norwich area, assessing the patient's needs and determining the priority of care. The Community Triage Nurse is a pivotal role within the Triage Hub and is essential in ensuring patient flow across the service.

Main duties of the job
You should be competent and have evidence-based knowledge of a wide array of nursing interventions to be able to triage effectively. Supporting and coaching patients via telephone is also part of the role, therefore proficient telephone and IT skills are important. Although experience of Triage would be an advantage, it is not essential, as full training will be provided. The role allows for development of enhanced assessment skills with clinical judgement being at the forefront.

About us
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title

Although the role is predominantly office based working in the Triage Hub, triaging planned nursing visits and visits requiring an urgent community response, the role does allow for clinical time which can be spent delivering care to patients in their own homes or in clinic environments. We are keen to help grow and develop our staff, with many training and learning opportunities available for those working at NCH&C.

For full job description and person specification please see attached documents. If you are interested in the above please do get in touch, informal discussion about the role is always welcome.

Closing date: 11 November 2026
Pay scheme: Agenda for change
Band: Band 5
Salary: £32,073 to £39,043 a year pro rata per annum
Contract: Fixed term, 12 months
Working pattern: Full-time
Reference number: 839-8376281-BM

Job responsibilities

• To process referrals by evaluating the information received and allocating to the appropriate service indicating the priority response necessary.
• To document triage notes in order that the patients record is complete and for audit purposes.
• To use information technology to process the referrals for the 80% triaging role.
• To liaise and communicate with the general public, other health care professionals, and multi-agencies on a daily basis.
• To assess, prescribe and deliver care packages for patients, for example with long term conditions, palliative care and rehabilitation needs, to achieve quality of life and independence where possible.
• To work within the integrated team to facilitate early discharge from hospital.
• To work within the integrated team to prevent unnecessary admission to hospital.
• To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.

Person Specification
Essential qualifications: Current NMC registration
Essential skills and knowledge:

• Excellent communication skills
• Highly motivated
• Able to provide high standards of care
• Tact & Diplomacy
• Empathy & sensitivity
• Ability to use own initiative
• Good observational & reporting skills
• Ability to manage stressful situations
• Good time management skills
• Good interpersonal skills
• A team player
• Work flexibly to accommodate patient/ service needs
• Concentrate when undertaking patient care & inputting data/patient records

Essential experience:

• Experience working in a multidisciplinary team
• Experience working with patients with multiple pathologies and delivering care plans to meet their needs

Desirable experience:

• Experience working within a community setting
• Knowledge of SystmOne

Essential communication: Able to communicate effectively in written and verbal English Language
Essential development:

• Evidence of relevant experience and development
• Support other staff

Essential personal attributes:

• Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
• Self-awareness
• Enthusiastic and able to work under pressure

Essential other requirements:

• Must hold full UK driving licence and have access to a vehicle
• Able to make own travelling arrangements
• Be able to kneel, bend and stoop and work in cramped environments.
• This is a 7 day a week service and some weekend working will be expected. Hours of service delivery, 8am - 6:30pm
• The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process, i.e. roles which come into contact with children, vulnerable adults or their families
• Able to manoeuvre limbs of around 5kg - 6kg
• Able to manoeuvre patients using handling aids

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website.

Employer: East of England Community Health and Care NHS Trust
Contact: Suzanne Papadopoulo, Clinical Operations Manager, Suzanne.Papadopoulo@nhs.net, 01603206546
Apply through our website.